Senior Site Reliability Engineer

Senior Site Reliability Engineer

Our client is developing a reliable, scalable, and user-friendly ticketing and streaming platform for high school sports. Their goal is to create a solution that allows parents, students, and fans to purchase tickets and stream live events effortlessly, ensuring accessibility from any device, anywhere, at any time.

Working Schedule: 8:00–17:00 Eastern Standard Time (EST). A 4-hour overlap with EST is required for effective collaboration.

The project focuses on building and maintaining a highly available, scalable cloud platform that supports business-critical services. Engineering teams continuously improve system reliability, performance, and operational excellence through automation, observability, and modern software delivery practices.

As a Senior Site Reliability Engineer, you will work at the intersection of software engineering and operations, partnering with application, DevOps, and QA teams. You'll enhance observability, automate operational processes, improve CI/CD workflows, and drive reliability initiatives that enable teams to deliver resilient, high-performing software at scale.

Responsibilities:

• Enhance platform observability by designing and maintaining metrics, alerts, dashboards, and monitoring capabilities that improve system visibility and reduce incident resolution time.
• Build and maintain automation, operational tooling, and monitoring solutions that increase service reliability and uptime.
• Work closely with software development and QA teams to embed reliability best practices into software delivery, release processes, and testing strategies.
• Promote operational excellence by driving preventive measures, facilitating blameless post-incident reviews, and supporting capacity and scalability planning.
• Take part in an on-call rotation, ensuring timely investigation and resolution of production incidents affecting critical services.

Requirements:

• Strong hands-on experience with Python, particularly for scripting, automation, and operational tooling.
• Proficiency in at least one of the following programming languages: Java, C++, or Go.
• Solid knowledge of Linux environments, cloud platforms (AWS, GCP, or Azure), and containerized infrastructure using technologies such as Docker, Kubernetes, and Terraform.
• Experience designing and maintaining CI/CD pipelines, working with version control systems, and implementing automated testing practices.
• Practical experience with observability and monitoring platforms (such as Prometheus, Grafana, ELK, Datadog, or similar), including troubleshooting through log and metric analysis.
• Experience identifying and documenting Critical User Journeys and translating them into measurable SLA/SLO objectives that support automation and operational excellence.
• Strong collaboration and communication skills, with the ability to work effectively across multidisciplinary engineering teams, especially during critical production events.
• A reliability-first mindset with the belief that system stability is a shared responsibility across engineering teams.
• Familiarity with AI-assisted engineering tools (such as Claude and Codex) and their use within modern software development workflows.

Nice to have:

• Experience developing or maintaining end-to-end and integration tests for distributed or microservices-based systems.
• Knowledge of performance optimization, capacity management, or chaos engineering practices.
• Experience contributing to internal developer platforms, automation tools, or reliability engineering initiatives.
• Understanding of production security, compliance requirements, or change management processes.
• Relevant industry certifications.

What We Offer:

• Vacation days: Up to 26 business days per year.
• 10 illness/special days off per year (fully paid, no medical papers needed) for all contract types.
• Health and life insurance (Luxmed).
• MyBenefit platform with Multisport option.
• Internal psychological support service.
• English language classes from the first working day.
• Access to external learning platforms: O'Reilly, LinkedIn Learning, Udemy, and a wide catalog of diverse internal training.
• Flexible workplace: work from the office, from home, or choose a hybrid option.
• Tech Skills Mentoring Program.
• Opportunities to develop as a public speaker, mentor, or technical interviewer.
• Fully paid idle (bench) when not involved in a project.
• Certification reimbursement (AWS, GCP, Microsoft, etc.)