LensCrafters - EyeCare Advisor

LensCrafters, part of EssilorLuxottica, is a global leader in vision care tech and personal eye care. General Function As an EyeCare Advisor, you create exceptional value by delivering the LensCrafters Experience and ensuring patients receive high-quality optometric care. You support key performance metrics and integrate brand story with flawless execution, connecting doctor and retail functions. Major Duties & Responsibilities Greets customers within 30 seconds. Answers the telephone within 3 rings in a friendly manner. Explains all required paperwork, tests, products, and services. Reviews prescriptions carefully and consults with Optician, Managing Doctor or Retail Management when necessary. Shows patience and courtesy to indecisive or difficult customers and patients. Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations with unsatisfied customers and acts quickly for resolution. Demonstrates knowledge of appointment book/scheduling procedures and computer operation. Handles and files all patient records in an organized manner in accordance with HIPAA. Places contact lens orders, processes shipments, and properly submits invoices for payment. Operates the POS system terminal, inputting customer/patient and prescription information accurately. Collects proper payment following company security procedures. Explains to customers the 'One Hour' processing and expected delivery times. Takes pride in the appearance of the store and ensures visual displays meet guidelines. Maintains a safe working environment for all associates and patients. Responds quickly to store promotion changes with appropriate communications and materials. Retail Demonstrates good product knowledge and accurately describes features and benefits of various lenses and frames. Assists customers in selecting frames and lenses that suit their vision, lifestyle, and budget. Doctor's Office Performs all pre-examination testing accurately and explains measurements to patients. Provides coaching and guidance to patients on contact lens care and handling. Maintains and disinfects contact lens inventory and provides clinical support to the Optometrist as needed. Basic Qualifications High School graduate or equivalent. Strong customer service skills. Knowledge of current fashion trends. Strong communicator and listener. Problem solving ability. Familiarity with cash register, computers, and calculators. Organization skills. Sales skills. Strong basic math skills. Knowledge of office and store merchandise. Preferred Qualifications Previous experience in customer service, retail and/or optical. Strong interpersonal skills. Benefits Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr