Parts Clerk

Parts & Service Clerk

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

The Parts and Service Clerk is responsible for supporting Parts or Service Department sales and operational functions by working with internal employees and customers in a manner that reflects the company's vision of working as "One Professional Team." Depending on the location, the Parts and Service clerk will perform some or all of the functions listed below.

Pay Range: $18.00 - $30 per hour. Pay rate is dependent on education and experience.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Prepares and enters orders
• Enters hose rebuild information as required
• Approves invoices as required
• Expedites back orders from Caterpillar as required
• Prepares miscellaneous reports and graphs as required
• Assists in the distribution of computer generated reports and all daily mail
• Files discrepancy claims with all vendors and insures accurate claim settlements
• Prepares Caterpillar and management reports
• Provides back-up support for answering Parts Department phones, forwarding the phone to the proper person, or entering a Parts order for the customer
• Provides general clerical and staff support for Parts Management and Service Manager as required
• Opens, tracks, and inputs data to work orders
• Maintains work order fields, including detailed maintenance of notes, parts, labor, etc.
• Maintains records, logs, and files
• Documents approval/disapproval of repairs
• Enters, reconciles, and pays bills, including P-card and cash expenses
• Creates, checks, and mails invoices and reports
• Reviews work in progress reports to assure jobs are open no longer than needed
• Other administrative tasks as needed
• Provides back-up for various inventory control procedures
• Provides back-up support for other parts department functions
• Receives customer calls and walk in customers, obtaining all pertinent information needed to assist
• Verifies stock tags
• Assists novelty customers, where required
• Assists with vendor returns
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Prior experience in a Parts Department preferred
• 1+ years administrative/clerical experience
• 1+ years customer service experience

Competencies:

• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety Knowledge
• Basic knowledge of Microsoft Word and Excel

Supervisory Responsibilities:

• None

Work Environment:

• Noise: Quiet, Environment: Indoors

Physical Demands:

• Talking, sitting, use of hands & hearing
• Ability to kneel or squat
• Ability to push or pull up to 50 pounds
• Medium work that requires lifting and/or moving up to 47 pounds or more

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.