Client Success Manager

Client Success Manager

Launched in 2017, Quinsite is a rapidly growing M-SaaS (managed software as a service) company offering advanced analytics solutions for healthcare organizations nationwide. Inspired by forward-thinking industry executives, our husband/wife cofounders created a Comprehensive Healthcare Analytics Platform™ that offers decision-making tools to help leaders successfully navigate today's complex healthcare landscape. Paired with exceptional customer-focused service, our platform has generated overwhelming client satisfaction. We firmly believe these accomplishments are due to an amazing team comprised of ingenious, self-motivated, resourceful individuals who embrace our core values: Innovation, Collaboration, Service, Value, Kindness, Respect, Diversity, Inclusion, Equity, and FUN!

Job Description

Position Overview

The Client Success Manager (CSM) is a key strategic and operational partner to Quinsite's healthcare clients. This role reports to the Director of Client Success, who partners closely with company leadership to shape client strategy and long-term growth. This is an additional role being added to an established Client Success team as a part of Quinsite's mission to provide unparalleled support to our healthcare partners as we continue to grow.

In this role, you will own the post-sale relationship, driving long-term engagement, platform adoption, and account growth while also being deeply involved in the day-to-day delivery and execution of client needs. You will be an advocate for both the client and the company. As a trusted advisor, and a content subject matter expert (SME), you will bridge strategy with hands-on execution—translating client goals into actionable solutions that deliver measurable value.

Key Responsibilities

• Serve as a proactive, strategic partner, aligning Quinsite's analytics solutions with evolving client objectives.
• Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success.
• Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights for diverse audiences.
• Facilitate executive-level conversations to communicate value, uncover trends, and guide client strategy.
• Identify and act on opportunities to maximize value from purchased content, and deeper engagement based on usage patterns, market shifts, and client goals. Engage with sales to ensure client needs are met when platform expansion is appropriate.

• Serve as the primary point of contact for assigned accounts, owning the full client lifecycle post-sale.
• Lead and document client meetings, ensuring clear communication, alignment on goals, and consistent follow-up on deliverables.
• Manage multiple projects and priorities simultaneously, gathering requirements, tracking timelines, and coordinating internal resources.
• Ensure timely and accurate delivery of client solutions by coordinating across internal teams, advocating for client priorities, and driving alignment from requirements through execution.
• Maintain detailed knowledge of the Quinsite platform, including architecture, data integration workflows, and analytics outputs.
• Identify cross client needs using a growth mindset, translating gaps into Quinsite platform enhancement requests, and through communication of feedback to internal product and development teams.

• Educate and empower clients to utilize Quinsite's platform effectively and independently.
• Monitor account health, adoption metrics, and engagement to proactively mitigate risk and address evolving needs.
• Lead strategic business reviews and provide clear documentation of discussions, decisions, and action plans.
• Champion best practices for client success and support client training, onboarding, and knowledge-sharing initiatives.

• Support the planning and execution of client-facing events such as user groups, webinars, and industry conferences.
• Help develop and share reusable client-facing materials and documentation that establish Quinsite's thought leadership.

Qualifications

Qualifications

• 5+ years of experience in client-facing roles within healthcare, including SaaS or analytics environments.
• Proven ability to manage complex accounts, drive client satisfaction, and foster long-term growth.
• Strong operational discipline and attention to detail; able to execute consistently while maintaining a strategic outlook.
• Demonstrated ability to be a content SME—confident explaining healthcare data workflows, analytics outputs, and platform functionality.
• Excellent written, verbal, and visual communication skills; comfortable interacting with stakeholders at all levels.
• Ability to manage multiple priorities, adapt quickly, and lead in a fast-paced, remote-first environment.
• Bachelor's degree or equivalent professional experience.

Preferred Experience

• Experience in Radiology, RCM, or Practice Management.
• Proficiency with tools like Smartsheet, Excel, or other project/task management platforms.
• Familiarity with transforming raw data into actionable business intelligence or decision support.

Additional Information

Benefits:

Salary Range ($90,000 - $100,000)

Health, dental, and vision coverage

Employer-Paid Short Term Disability & Optional LTD

401(k) plan with employer match

4 weeks Paid Time Off + 14 Company Holidays

Generous Parental Leave benefits