Client Engagement Coordinator

About the job Client Engagement Coordinator


About the Opportunity

We are seeking personable, dependable individuals who enjoy connecting with customers and providing organized, responsive support. As a Client Engagement Coordinator, you will serve as a primary point of contact for travelers, helping them explore vacation possibilities and keeping their plans moving forward from the first conversation through trip preparation.

This remote opportunity welcomes candidates from a variety of backgrounds. Prior travel-industry experience is not required. Training, educational resources, and ongoing team support are provided.

What You Will Do

• Build rapport with clients, learn about their vacation preferences, dates, priorities, and budget, and research suitable resorts, hotels, cruises, tours, transportation, activities, and packages.
• Present relevant options, answer planning questions, and assist with coordinating selected services through approved supplier resources.
• Keep reservation information organized, including confirmations, schedules, itinerary details, deadlines, and applicable trip documentation.
• Maintain regular client communication, provide updates, follow up on outstanding items, and assist with routine adjustments or special requests.
• Review booking information for accuracy, maintain client records, and continue building product and destination knowledge through training.

What We Provide

• 100% remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and training for individuals new to the industry
• Ongoing team guidance and access to supplier and destination education
• Opportunities to develop client relations, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives, recognition, and qualifying industry benefits
• Access to qualifying travel discounts and a collaborative virtual team environment

What We're Looking For

• Friendly, confident, and professional communication skills
• Strong customer-service and relationship-building abilities
• Excellent organization, attention to detail, and time management
• Comfortable researching information and learning digital platforms
• Ability to manage several client needs and priorities effectively
• Adaptable, resourceful, and dependable when circumstances change
• Self-motivated with the ability to work independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age and legally authorized to work and reside in the U.S., U.K., Mexico, Australia, Spain, or another approved regions