Customer Support Coordinator

Job Title Process Support Coordinator Job Description Hanwha Philly Shipyard is undertaking a major digital transformation through the implementation of SAP S/4HANA and integrated Production/Operation Support System. The Process Support Coordinator will support the Process Innovation (PI) Team in implementing and maintaining business processes and system solutions related to shipyard production operations. This role will assist with coordination between departments, support system implementation activities, and help ensure effective adoption of new systems and processes across the organization. Essential Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Follow all Hanwha safety procedures, policies, and regulations and promote a strong safety and quality culture throughout testing and commissioning activities. Support Test & Commissioning teams with operational processes, production systems, and testing and commissioning activities for vessel machinery, systems, and equipment. Review, validate, and maintain production and testing data, including work orders, schedules, test results, technical documentation, and related SAP and non-SAP information. Review, interpret, and support the execution of approved test procedures, technical drawings, equipment manuals, specifications, and other technical requirements associated with vessel testing and commissioning. Perform and support functional, operational, and performance testing of vessel machinery, systems, and equipment, including onboard testing and final commissioning activities. Participate in Builder's Sea Trials and Acceptance Trials and support testing, commissioning, and system verification activities required prior to vessel delivery. Support troubleshooting, investigation, and resolution of equipment and system deficiencies and assist in identifying appropriate corrective actions. Record test results, maintain accurate technical documentation, and provide timely feedback regarding testing progress, commissioning activities, equipment performance, and identified deficiencies. Coordinate testing and commissioning activities with T&C, Production, Engineering, Quality, vendors, customers, regulatory agencies, and other internal and external stakeholders. Support system integration and final commissioning activities and assist with the verification of vessel machinery and systems prior to delivery. Apply practical knowledge of marine machinery, engineering systems, and vessel operations to identify potential technical and operational issues during testing and commissioning activities. Support process improvement and standardization initiatives to enhance the safety, quality, efficiency, and consistency of HPSI testing and commissioning processes. Support and provide guidance to Production personnel, junior T&C team members, and apprentices regarding testing procedures, system operation, and commissioning activities as required. Participate in shipbuilding projects, onboard testing, commissioning, and sea trial activities and provide progress updates and technical information as needed. Perform other duties and responsibilities as assigned. Supervisory Responsibility This position has no supervisory responsibilities. Education and Experience Bachelor's degree in Engineering, Information Systems or related field preferred. 5+ years of experience in ERP systems, business process support, or operations support roles. Experience working with ERP systems (SAP preferred) in manufacturing, shipbuilding, or heavy industry is preferred. Basic understanding of manufacturing processes, production planning, and operational processes is preferred. Demonstrated ability to manage cross-departmental projects and communicate technical information effectively. Work Environment Environmental exposures are similar to those found in most heavy industrial settings and may include noise, heat, cold, vibration, dust, fumes and smoke. Work may be executed indoors or outdoors and may involve exposure to inclement weather conditions. Hanwha Philly Shipyard is a TOBACCO-FREE facility. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A range of motion sufficient to perform general lifting, carrying, bending, stooping, climbing, working at heights, extended walking or standing, etc. is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Position Type/Expected Hours of Work This is an on-site, full-time, safety-sensitive position. Standard days and hours of work vary by department, days and hours determined by department schedules. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. Hanwha Philly Shipyard is committed to equal opportunity for all applicants. The recruitment, selection, employment, and training of employees during employment shall be without discrimination because of race, color, religion, national origin, gender or age-except that the applicant must meet the minimum age requirement. Hanwha Philly Shipyard does not, and will not, discriminate because of the disability of such an individual. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.