Mental Health Clinic Manager - West Allis

Clinic ManagerRelief Mental Health was founded in February of 2020. Within these 6 years, we have expanded to 12 new offices across Illinois, Wisconsin, New Jersey, and Colorado! We aim to create a new standard for mental health care, offering a continuum of innovative therapeutic interventions and responding to evolving patient needs.The Clinic Manager oversees the daily operations of a behavioral health clinic offering TMS, Spravato, Medication Management, IV Ketamine, and Therapy services. This role is responsible for supervising on-site staff, ensuring efficient clinic workflow, maintaining compliance and safety standards, and driving patient census growth and retention. The Clinic Manager partners with providers and leadership to support high-quality patient care while optimizing operational performance.This is an hourly position with the opportunity to earn a performance-based bonus of up to 30% of annual salary.Responsibilities:Deliver a high level of professionalism, empathy, and compassionate support and assistance to all of our patients, their families, and colleaguesGreet and assist visitors and patients as they arrive at the officeReview all patient paperwork for completion and accuracyUnderstand and be able to effectively communicate each of our modalities to patients and serve as a liaison between patients and Relief's Admissions team and ProvidersAccurately set up, administer, and monitor patient treatmentsFollow TMS protocols determined by the Provider and properly execute changes to the protocolsProvide and score weekly assessments to patients, including effectively administering a C-SSRS assessment as neededField questions and inquiries for all patients within the facilityAssist with phone calls, voicemails and emails from patientsFollow TMS and all company protocols and procedures to ensure consistency in care across all clinics, maximize efficiency and meet required deadlinesOther duties not listed, as assigned by the TMS Manager or Regional Director of OperationsWork a flexible schedule that may include evenings, occasional weekends, and short-notice schedule changes to support treatment coverage needsAbility to fully understand the Clinical Assistant role and responsibilities in order to provide coverage on an as needed basis/in case of emergencyEnsure compliance with all health care regulations and confidentiality protocols, including HIPAAAdministrativeManage on site staff, which includes but is not limited to continuous on site training, monthly check ins, performance reviews, creating staff schedules, approving timecards and PTO requests, and help coordinating, or providing, coverage for each position as neededReport to RDO for site issues, census goals and any other communication regarding your staff or facilityResponsible for census development and patient retention, in conjunction with the TMS Manager and AdmissionsCoordinate with building management/landlord and RDO for facility needsCollaborate with Business Development team to attend community events and lead in office tours to help answer questionsUnderstand and adhere to all protocols to maintain proper work flowBasic understanding of billing and financial agreements for all modalities and ability to answer patient questions and resolve general issuesValidate insurance for all patients and request updates as neededProperly run copays and other charges for all modalitiesOversee TMS billing entries by patient advocates for accuracyMonitor and help resolve missed encounters for each modalityAssist with collecting and updating patient paperwork and other forms needed for chart reviewComplete weekly and monthly audits to ensure proper billing, documentation, census reports and other requirementsTroubleshoot and resolve issues that arise with TMS equipmentEnter patient, treatment, billing, and appointment data into EHROther tasks such as faxing, scanning, checking email, etc.Help maintain office appearance and cleanlinessEligible for performance based bonusesSkills:Proficiency in Google WorkspaceExceptional interpersonal, organizational, and customer service skillsStrong problem solving abilities and attention to detailExcellent written and verbal communication skillsKnowledge all health care regulations and confidentiality protocols, including HIPAAAbility to maintain confidentiality and demonstrate professional in all interactionsAbility to work both with a team and autonomously in a fast paced environmentQualifications:High School Diploma required, Bachelor's Degree in Healthcare Administration, Psychology, or related field preferred, or equivalent experience1 year Management/Leadership experience in a healthcare or mental health setting, with direct reports, highly preferredAbility to learn and maintain Electronic Health Record systemValid CPR/AED certification or ability to obtain during training periodAbility to operate Brainsway TMS system and pass certification (training and certification provided during initial period of employment)Physical Demands:Ability to lift, push, and pull a minimum of 20 lbs - moving and assisting patients and equipment will be requiredAbility to sit or stand for extended periods during shift