Reseller Account Manager

Global Industrial

About Global Industrial

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.

We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.

Why Join Global Industrial

At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:

• Meritocracy & Pay for Performance – Your impact drives your rewards
• High Say-Do Ratio – We follow through on our commitments
• Career Growth & Internal Mobility – We invest in your future
• Collaboration & Accountability – One team delivering real results

Make an impact. Be recognized. Grow your career with us.

Global Industrial — Delivering Value Starts Here

Key Responsibilities

Global Equipment has a customer focused sales approach which includes the following core competencies:

Phone Skills

• Focused on quickly responding to the needs of inbound call customers.
  • Ability to negotiate with customers to quickly close the sales opportunity.
  • Work directly with customers via telephone to describe products that best suit the customer needs.
  • Educates customers on the appropriate products.
  • Quickly follows up with customers regarding pricing, availability and shipping times.
  • Identifies customer issues and provides appropriate solutions
  • Consistently meets or exceeds company metrics (sales, phone time and product knowledge).
  • Continued product and sales education to better serve the customer and drive as much revenue as possible for the company.

Relationship Building

• Build trust and credibility with clients.
  • Learning and engaging the customer to understand the process of what they value, e.g. strategic and investigative questioning.
  • Assist your customer with finding solutions that will help them achieve their goals and added value. 
  • Position yourself for new opportunities through networking.

Product Knowledge

• Understanding of Global Equipment Company industry and products.
  • Stay abreast of industry trends.
  • Utilize internal resources to gather information regarding new product offerings.

Communication Skills

• Effective verbal communication skills, e.g. speaking clearly, listening attentively, building rapport.
• Ability to write clearly and succinctly in a variety of communication settings, e.g. business letters and emails.

Competencies and skills

• Requires at least 2 years of telephone business to business sales experience.
• Strong customer service and telesales skills
• Ability to manage time sensitive customers
• Knowledge and competence in the major elements of inbound sales.
• Excellent written/verbal communication and presentation skills.
• Strong computer skills to include proficiency in Microsoft Word, Outlook and PowerPoint and CRM Software.
• Self motivated with superior problem solving and negotiation skills.
• Effectively prioritize sales efforts and activities.
• Excellent organization and time management skills are essential.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.