Program Manager

Job Description

Job Description

Job Title: Program Director – Outreach Lab Operations
Department: Clinical Laboratory Services
Reports To: VP of Operations

Location(s): Huston, TX and Lexington, KY

Position Summary

We are seeking a detail-oriented and experienced Laboratory Program Director to lead and oversee the operational functions of our clinical laboratory outreach program. This role ensures the outreach program, and its patient care facilities operate efficiently, safely, and in full compliance with regulatory standards. The ideal candidate will have a strong background in clinical lab operations, team leadership, and quality assurance.

Key Responsibilities

• Oversee daily operations of pre and post analytical managed laboratory services, including phlebotomy, specimen processing, logistics, and reporting.
• Oversee outreach laboratory management and supervisory personnel, including training, scheduling, and performance evaluations.
• Collaborate with medical and administrative staff to support patient care and optimize managed services.
• Monitor turnaround times, quality control metrics, and operational KPIs to drive continuous improvement.
• Manage the maintenance of SOPs, safety protocols, and documentation required for audits and inspections.
• Manage inventory and procurement of reagents, supplies, and consumables.
• Support budget planning and cost control initiatives.
• Liaison with hospital administration and United WestLabs corporate team
• Assist with sales efforts and maintain client relationships as needed

Qualifications

• Bachelor’s degree in medical laboratory science, Clinical Laboratory Management, or related field (master’s preferred).
• ASCP or equivalent certification preferred.
• Minimum 10 years of experience in clinical laboratory operations or physician practice operations management, with at least 3 years in a supervisory or managerial role.
• In-depth knowledge of phlebotomy, clinical testing procedures, lab information systems (LIS), and regulatory compliance.
• Strong leadership, communication, and organizational skills.

Preferred Skills

• Familiarity with high-volume testing environments and automation technologies.
• Ability to lead change and foster a culture of quality and accountability.
• Experience using Epic

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement plan with employer match.
• Paid time off, continuing education, and professional development support.

About Us

United WestLabs, Inc. (“UWL”) is a health care service company that implements and manages turn-key hospital-based, laboratory outreach Programs. The company has developed and refined a very successful, proprietary business model, handling all the pre-analytical and post-analytical service functions relating to the implementation and operation of these profitable Programs.