LN Venues, Coordinator - CRM & Sales Operations | Premium

Salesforce Support Specialist

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Key Responsibilities

• Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed.
• Perform routine data operations, including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org.
• Assist with reports and dashboards, including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs.
• Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement.

Education

• Bachelor's Degree preferred

Knowledge/Skills

• 1+ years of basic working knowledge of Salesforce (or like platform) and CRM concepts
• Ability to provide frontline Salesforce support and escalate issues as needed
• Working knowledge of basic Salesforce reports, dashboards, and subscriptions preferred
• Experience performing routine data operations and data hygiene tasks preferred
• Familiarity with AI-driven sales tools or CRM automations
• Clear, effective interpersonal communication skills
• Detail-oriented approach to data accuracy and system support

Benefits & Perks

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

Wealth: 401(k) program with company match, stock reimbursement program

Family: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

Others: Volunteer time off, crowdfunding match

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:

$21.15 USD - $26.44 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.