Insurance Operations Analyst 2

Operations Analyst 2 The Operations Analyst 2 is a key member of the operations team; supporting and managing process development and system implementations. This position offers a unique opportunity with exposure to all aspects of the business. This is a hybrid opportunity, located at our Conshohocken, PA Home Office. Responsibilities Independently manage assigned operational processes, reconciliations, and recurring compliance activities. Independently process and oversee policy lifecycle activity across assigned programs, including issuance, endorsements, cancellations, and audits. Support surplus lines filings, billing corrections, and regulatory support functions, escalating complex issues as needed. Own recurring reconciliation processes (production, carrier, billing, surplus lines, commissions) and drive resolution of variances. Analyze existing workflows for new programs and acquired entities and participate in system fit, integration, and operational readiness assessments. Gather, document, and maintain business and system requirements related to mergers, acquisitions, integrations, and new program implementations. Participate in the setup, enhancement, and ongoing maintenance of data feeds, reconciliations, and operational reporting, including report development and cadence definition. Troubleshoot data, reconciliation, and integration issues and coordinate resolution with internal partners and stakeholders. Serve as a primary point of contact for troubleshooting and issue triage within operational systems (e.g., IMS/NetRate, QuickSolver, C1, ALIS/AMS360, CRM). Execute and support carrier audit and market conduct requests, including data pulls, responses, and documentation. Draft, maintain, and update operational process documentation, SOPs, and workflow guides for assigned functions. Contribute to the creation and maintenance of release notes related to system enhancements, integrations, and process changes. Support UAT validation activities and confirm documentation readiness prior to production releases. Contribute to operations projects and initiatives, independently managing assigned components. Identify operational inefficiencies and recommend process, control, or documentation improvements. Support and guide junior analysts performing ongoing operational and reconciliation tasks. Provide training and day‑to‑day functional guidance to Operations Analyst I staff. Qualifications Bachelor’s degree, preferred. Minimum of 3 years operations analyst experience (or similar insurance analyst experience). Property and Casualty insurance experience, highly preferred. Strong proficiency with Microsoft Office suite, especially Excel. Excellent written and oral communication skills. High level of self‑motivation; ability to accomplish goals independently. Articulate and well‑spoken; strong interpersonal, communication and presentation skills. Strong analytical and detail‑oriented aptitude; a high degree of accuracy is required. #J-18808-Ljbffr