Senior Platform Engineer

Role Description

At TixTrack, our product sells tickets at scale and absorbs major traffic spikes during big onsales. Behind it is a platform we're investing in like a product in its own right: paved roads over mandates, reliability engineered in rather than bolted on, and teams that own their services end-to-end.

We're hiring a Senior Platform Engineer to help build that platform. Not just to close tickets or gatekeep infrastructure; but to build the deployment systems, reliability practices, and developer workflows that let product teams move faster, safely, with confidence.

The Platform Engineering team builds the systems, tooling, and operational standards that enable product teams to deliver software safely, frequently, and independently as our grows. The Senior Platform Engineer is responsible for:

• Contributing as part of the team.
• Helping to lead the design, scalability, reliability, and operational excellence of our platform infrastructure and core services.
• Partnering closely with Engineering, Product, and Cybersecurity to architect and evolve systems that support a highly available, secure, and resilient multi-tenant SaaS environment.

This position reports to the Platform Engineering Manager and is full-time and fully remote. Candidates must be located in specific states and may be required to travel and/or meet up in-person from time to time.

Qualifications

• 6+ years in Platform Engineering, SRE, DevOps, or Infrastructure Engineering within SaaS.
• Hands-on production cloud infrastructure experience within distributed systems (Azure preferred; AWS/GCP welcome).
• Experience rolling out agents and AI powered workflows in an engineering organization.
• Consideration of production observability in conversations about performance.
• Customer-service mindset toward the engineers served.

Requirements

• Design, implementation, and evolution of reliable, scalable platform infrastructure supporting our SaaS products and APIs.
• Partner with Engineering teams to evolve platform architecture over time.
• Architect and maintain infrastructure-as-code frameworks and automation standards.
• Establish observability as a default platform capability.
• Own and improve incident response frameworks and post-incident reviews.
• Define and guide service level objectives (SLOs) and service level indicators (SLIs).
• Lead improvements to CI/CD pipelines and platform tooling.
• Drive capacity planning, performance optimization, and scaling strategies.
• Collaborate with Security and Engineering leadership.
• Provide technical leadership and mentorship to engineers.
• Contribute to documentation, operational standards, and runbooks.
• Participate in on-call rotations and provide production support as needed.

Benefits

• Base annual salary range of $145,000 - $165,000, commensurate with experience.
• Eligibility for annual bonus based on performance and company success.
• 100% of premium paid for medical, dental and vision benefits for employee and dependents.
• Company-paid life insurance.
• Traditional and Roth 401k plans.
• Paid parental leave.
• Learning & development opportunities with company reimbursement for eligible educational expenses.
• Working abroad opportunities.
• Volunteer days off.
• Flexible scheduling.
• Up to $300 reimbursement for initial equipment to set up hybrid work environment.
• Generous PTO and holiday schedule.
• Remote work environment.