Case Manager Mental Health Professional-Street Outreach

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those who have suffered a trauma; and those at risk, to enjoy lives of dignity and purpose. We are looking for a Case Manager Housing Locator & Mental Health Professional (MHP) Street Outreach who demonstrates this mission and wants to work for an organization that makes a difference in the community.

Schedule: Monday-Friday 9am-5m (Flexible)

What will you be doing?

The Street Outreach Case Manager is responsible for contacting individuals who are inappropriately using Crisis Services through Police and Fire, identified by FUSE committees, or located in tent cities and other public spaces and attempting to engage them in more clinically appropriate services and access shelter/housing. The case manager will provide outreach and case management, advocacy, evidence based mental health and support services to individuals with mental health diagnosis and provide appropriate and warm hand offs to referrals. Case Managers will engage clients in the community where they are located and will assist in client’s identifying natural supports. Hours include evenings and weekends.

Essential Job Responsibilities

• Attend to scheduled work hours and be flexible to meet client and program needs, as assigned by Program Manager or Director.
• Respond to outreach calls from shift start to shift end.
• Respond to calls upon being dispatched
• Complete assigned office hours.
• Attend soup kitchens, breakfasts and community dinners
• Complete all mandatory and additional trainings
• Provide advocacy and support to individuals experiencing mental health concerns
• Complete clinical assessments that meet the requirements of program funders and applicable administrative rules
• Provide case management services as medically necessary
• Complete required documentation (assessments, treatment plans, case notes, VISPDATs, consents, monthly case checks, ROI) on a timely basis
• Provide appropriate follow-ups to establish rapport with individual.
• Acquire/maintain certification in First Aid, CPR, CPI, Mandated Reporting, and other agency required trainings.
• Abide by AID’s Code of Ethics, policies, and procedures
• Maintain professional judgment and performance regardless of personal issues
• Contact people inappropriately using Crisis Services and attempt to engage them in more clinically appropriate services.
• Complete and maintain monthly and quarterly assigned reports.
• Maintain and update Outlook calendar with daily details of activities.
• Input information into HMIS.
• Participate in community meetings.
• Obtain input from consumers and other stakeholders on how to improve service provision
• Provide outcome evaluation data to supervisor
• Assure client linkage to community resource.
• Maintain a positive professional working relationship with co-workers, agencies and other stakeholders
• Promote and maintain client rights, assure client choice
• Assist clients in maintaining public entitlements.
• Participate in outreach events (i.e. resource fairs/events) to promote program services and expand network.
• Remain informed about AID services in order to provide appropriate referrals.
• Participate in agency committees as assigned
• Provide outreach services to clients who are unable or unwilling to engage in office-based services
• Employee promotes awareness and respect for the diversity of our clients, employees, families, and other stakeholders.

What will we provide Full Time employees. Benefits_Summary.pdf

• 21 Days of Paid Time Off plus 10 Paid Holidays
• Paid training
• Tuition reimbursement
• Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance
• 401K with a 3.5% company contribution after one year.

Qualifications

Education: Bachelor's degree in human services field required Masters Degree preferred

License or Certification: ASSIST and SAMHSA SOAR certification preferred.

Experience

• Experience with at-risk clientele and crisis work. At least 1 year of experience in behavioral health and case management preferred
• Bilingual preferred

Physical

• Position requires ability to communicate in-person, telephone and in group settings
• Requires frequent standing; walking, navigation of stairs on a regular basis, Ability to provide services in clients’ homes and in the community
• No lifting restrictions and Navigation of stairs

Equipment

• Position operates in a professional office environment and off-site in various community settings. Role routinely uses standard office equipment such as computers phones, copiers, and filing cabinets

Additional Requirements

• Evening, weekends
• Valid Illinois driver’s license
• Drive self and clients in personal vehicle
• Must have the minimal amount of liability insurance on personal automobile as defined by AID handbook

If we seem like a good fit, consider joining our growing team of compassionate, hardworking, and caring individuals, and start your path toward a fulfilling career that you can be proud to work.