Front Desk Agent

Job Description

Job Description

Description:

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Skills to be successful in the role would include:

• Knowledge of OnQ operating system a plus!
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Attend required meetings.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Relevant training and experience and additional education preferred.
• CPR and first aid training preferred but can be trained.