Network Engineer

Network Engineer

If you thrive in a fast-paced environment and enjoy challenging work, prototype:IT is the place for you! We are currently hiring for an experienced Network Engineer to join our team. The Network Engineer is responsible for installing, configuring, and maintaining infrastructure components such as switches, firewalls, wireless access points, routers and cabling. The individual will assist in planning of network growth, support of TCP/IP, authentication domains, resource domains, system upgrades, infrastructure documentation and application installs. The Network Engineer is also responsible for providing support to the Customer Service Team to include answering questions and resolving issues. This person will be called to participate in special projects as needed and assist Customer Service during overflow or limited staff availability. This individual must always follow established security and privacy procedures and policies, maintain confidentiality of employee data and client data, enforce compliance with company policies and procedures, and forward all non-compliance issues to Operations. The Network Engineer also assists in supporting clients after-hours and the Technician on Duty. He/she monitors the critical hardware and services of prototype:IT and its clients via an automated notification system/application.

Education & Experience:

• Bachelor's Degree or equivalent experience required.
• At least 2 to 5 years of experience working in an enterprise level environment.
• CCNA/CCNP preferred.
• Experience with Cisco Meraki, Fortinet, Sonicwall, Netgate, and Ubiquiti equipment preferred.

Knowledge, Skills and Abilities:

• Strong communicator and listener with problem-solving skills, initiative, and sound judgment.
• Works independently, adapts to changing tasks, and performs well under pressure.
• Collaborates across teams, supports or leads others, analyzes complex information, prepares reports, and makes decisions impacting clients and operations.

Essential Duties & Functions:

• Maintain regular contact within the department and periodic contacts with other departments, supplying or seeking information on specialized matters
• Perform daily network administration (coding users, assigning rights, etc.).
• Troubleshoot networking and server hardware and software.
• Administer network load balance systems for Intranet and Internet servers.
• Identify server capacity issues and recommend solutions.
• Identify server network performance tuning issues and recommend solutions.
• Perform network system backups and restores, installations.
• Directly contact end users to resolve issues.
• Provide second level technical support to Customer Service.
• Document software and hardware installation.
• Monitor network availability/performance.
• Perform all necessary cable/hardware configuration and assembly.
• Approach all encounters with clients and fellow employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with prototype:IT's standards.
• Maintain high standards of personal appearance and grooming which includes wearing a security badge.
• Comply at all times with prototype:IT standards and regulations to encourage safe and efficient operations.
• Performs other duties as requested by manager.

We Offer:

• Growth and development with one of the largest MSP's in North Texas
• Flexible hybrid work arrangement after first 90 days
• Employee-centered culture
• Competitive compensation package
  • Subsidized medical
  • Company paid life insurance, long and short-term disability
  • 401(k) with matching at 100% up to 4%
  • PTO
• Complimentary soda, coffee and snacks
• Business casual dress code

Who we are: Prototype:IT is one of the largest Managed Service Providers in the metroplex, located in Lewisville, TX. Founded in 2005, prototype:IT has been delivering custom IT management services to a growing number of clients within the Dallas-Fort Worth metroplex and throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business. Why prototype:IT? At prototype:IT, we are committed to putting our employees first and offer a culture built on our core values: Collaborative, Honest, Agile, Loyal and Knowledge Seeking.