Customer Service Representative

The HomePro story is about growth and innovation in security, home entertainment, and home automation. We are a Texas‑based company that started more than two decades ago and provide all home integration services from one company, taking pride in our service. We are looking for a motivated and dynamic Customer Service Representative to join our friendly, customer‑focused team and help us deliver outstanding experiences. Benefits Full‑time position 10–7 PM shift with Sundays off 401(k) with company match Free on‑site gym PTO and paid company holidays Employee‑discounted monitoring plan Benefits after 60 days Competitive starting wage Responsibilities Assist customers with questions and guide them on HomePro’s home technology products and services. Process orders accurately and promptly, ensuring timely delivery and addressing special requests. Tackle customer issues and complaints, finding creative solutions that satisfy customers. Stay up to date on the latest home technology products and services, sharing features and benefits in an accessible way. Collaborate with sales, technical support, and logistics teams to ensure seamless communication and meet customer needs. Maintain accurate records of customer interactions, transactions, inquiries, and complaints using customer service software. Collect customer feedback and suggestions, forwarding them to appropriate teams to improve products and services. Additional responsibilities assigned by the manager. Requirements Previous customer service experience; bonus if in the tech or home improvement industry. Knowledge and enthusiasm for home technology products such as smart home systems, entertainment setups, and security solutions. Excellent verbal and written communication skills; ability to explain technical concepts clearly. Strong analytical and critical thinking skills to solve customer issues. Empathy and patience for understanding and addressing customer needs. Multitasking ability to handle multiple inquiries and tasks simultaneously with attention to detail. Team player who collaborates and works toward shared goals. Comfortable navigating customer service software, databases, and related tools. High school diploma or equivalent required; additional education welcome. Bilingual skills are a major plus. Job Type: Full‑time #J-18808-Ljbffr HomePro