Spa Lead-Hotel Spa

Casino, 5485 Casino Way, El Cajon, California, United States of America Job Description Posted Friday, May 15, 2026 at 10:00 AM The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state‑of‑the‑art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family. Join our team as a Spa Lead! Job Purpose Liaison between the back of the house and the front of the house by maintaining the standards established by Sycuan. This includes communication, safety of all equipment, oversight and storage of product, staff coverage, and adherence to all appropriate Sycuan policies. Job Duties and Responsibilities Creates a team of service providers to meet all aspects of professionalism and service demands. Ensures all guests are welcomed and picked up for their service on time, provides assistance and/or instruction to new providers, and manages new service protocols for massage, body treatments and skincare services. Schedules required continued education, test outs, auditions, random quality controlled secret shoppers, maintains a fully staffed department by assisting in scheduling, posting ranking, and balancing daily schedule, remains current on staff licensure and certifications, informs team of promotions and specials, promptly notifies Spa & Retail Manager of guest comments and/or complaints, and treats all team members and guests in a friendly and courteous manner. Provides guidance to Spa Attendants by training and providing guidance to team members, instructing staff on departmental policies and procedures, monitoring team member performance, and reporting non‑compliant behaviors to the Spa and Salon Manager as needed. Ensures spa inventory is stocked by completing and submitting supply requisitions, placing delivered items in cabinets, wiping and restocking shelves, counters, and cleaning stations according to established procedures. Maintains department equipment, materials and fixtures by ensuring all products and promotional materials are available and visible in spa lounge and treatment rooms, cleaning and removing debris from back‑of‑the‑house counters, cupboards and equipment, maintaining orderly storage area, transporting materials and equipment to various spa rooms as needed, notifying manager of any damaged, broken or inoperable equipment and when materials or supplies are low and need reordering, and performing other maintenance and cleaning tasks as assigned by the manager. Provides administrative support to the department by documenting and forwarding monthly service reports, specific request reports, attendance, retail sales to services provided, disinfecting all equipment on a daily basis, coaching providers with positive reinforcement, and recommending efficiencies for better communication from front of house to back of house. Has an understanding of spa software. Job Specifications Education and Experience California Massage Therapy Council Certificate in good standing, California Massage and Bodywork License in good standing, or California Esthetic License in good standing. 5 years of massage therapy experience or 5 years of esthetics experience. 5 years’ experience in customer service. Associate's Degree in Massage Therapy or Advanced Esthetic License. Experience working in at least two resort spa settings. Experience with product inventory and product distribution and management. Service training. CPR Certified. Book4Time software experience. Skills and Knowledge Working knowledge of various types of spa massage & facial treatments and procedures. Ability to evaluate guest needs and make best treatment recommendations. Ability to demonstrate respect, sensitivity and concern for guest needs. Ability to create a soothing and comfortable environment for guests. Ability to stand for extended periods of time. Ability to exert pressure through a variety of hand and arm movements. Ability to use fingers, hands and arms to manipulate muscles. Ability to bend and stoop. Ability to interact effectively with team members and guests. Ability to communicate effectively in the English language. Ability to maintain professionalism and composure. Ability to understand and follow verbal directives. Ability to maintain confidentiality. Ability to accept constructive criticism. Ability to appear for work on time. Ability to lift up to 30lbs. If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team! #J-18808-Ljbffr Sycuan Casino