Phlebotomist

Norwich, NY

Full time

R0000016539

Position OverviewThe Phlebotomist at United Health Services (UHS) plays an important role in delivering safe, accurate, and timely patient care by collecting and preparing specimens across inpatient, outpatient, and off-site settings. With a calm and compassionate approach, they verify patient information and test orders, explain procedures clearly, and help patients feel comfortable throughout the collection process. Working closely with laboratory and clinical teams, the Phlebotomist maintains specimen integrity, supports efficient operations, and contributes to reliable test results that help guide diagnosis and treatment. At UHS, every connection matters, and each collection helps patients receive the care they need.

Primary Department, Division, or Unit:

Lab Services, UHS Chenango Memorial Hospital

Primary Work Shift:

Day Rotational

Regular Scheduled Weekly Hours:

40

Compensation Range:

$18.56 - $26.92 per hour, depending on experience

Job Responsibilities

Essential Functions:

• Perform phlebotomy and specimen collection for inpatient, outpatient, and assigned off-site patients, including venipuncture, capillary collection, urine collections, breath testing, and glucose tolerance testing, to support accurate and timely laboratory diagnosis

• Verify patient identity, test orders, and collection requirements before each draw to protect patient safety, support specimen integrity, and reduce pre-analytic errors

• Select appropriate collection equipment and assesses patient-specific factors, including age, vein access, fasting status, and tolerance for the procedure to deliver safe, high-quality specimen collection

• Enter and verify laboratory test orders in the EHR, confirm diagnosis and authorization documentation when applicable, and resolve incomplete or inconsistent requisition details to support compliant order processing and uninterrupted patient care

• Prioritize STAT, timed, and routine draws and organize workload across rotational assignments, including bedside, outpatient draw sites, nursing home coverage, and pre-admission testing support to meet turnaround-time expectations

• Process, label, store, and transport specimens according to established procedures so samples arrive in the laboratory in proper condition for testing and analysis

• Support front-end laboratory operations by assisting with outpatient reception, answering phones, coordinating patient flow, maintaining supply stock, and completing related clerical and operational tasks that keep the department running efficiently

Scope and Impact:

• Contribute directly to patient care, laboratory quality, and care team decision-making by obtaining accurate specimens that support diagnosis, monitoring, and treatment plannin g

• Exercise judgment within established procedures to identify collection issues, patient reactions, documentation gaps, or specimen concerns and escalate concerns promptly to the appropriate clinician , nurse, or leader

• Work under general supervision while maintaining accountability for assigned collections, documentation accuracy, specimen handling, and service standards across varied clinical setting s

• Build positive patient interactions at the point of care by explaining procedures clearly, helping reduce anxiety, and creating a professional, respectful experience during each encounter

• Support department effectiveness by assisting with downtime workflows, system recovery activities, and onboarding or training support for new team members as assigned

• As applicable to your role, support operational and departmental needs through occasional travel between organizational l ocations and, when required , operation of a sys tem-owne d vehicle; maintain eligibility to meet organizational driving requirements when such travel is necessary

Compliance and Professional:

• Follow established policies for patient identification, specimen labeling, infection prevention, sharps safety, biohazard disposal, PPE use, and standard precautions to maintain a safe clinical and laboratory environment

• Maintain accurate , complete, and timely documentation in the EHR and related systems to support regulatory compliance, medical necessity requirements, and continuity of care

• Complete required orientation, annual education, competency validation, and department training within established timeframes to remain current in phlebotomy practice and laboratory procedures

• Protect patient privacy and confidentiality in all communications, documentation, and work activities in accordance with organizational policy and applicable healthcare regulations

• Perform assigned duties during scheduled system downtimes and recovery periods using approved procedures to maintain service continuity and documentation accuracy

• Adhere to current department on-call policy requirements to ensure timely patient care

• Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations

• As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks

Additional Expectations:

• Contribute to a team-oriented environment that supports shared success, continuous improvement, and a strong sense of belonging across the laboratory and care teams

• Demonstrate professionalism, courtesy, and service excellence in each interaction to strengthen the patient experience and foster a workplace where people feel valued and supported

• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions

• Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations

• Perform additional responsibilities as required to meet department and organizational needs

Position Qualifications

Required:

• High School Diploma or equivalent

Preferred:

• NHA Certified Phlebotomy Technician (CPT) certification or equivalent

• Driver License

• Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function

• Up to 1 year of experience in the same work environment or setting (hospital, practice, department/division)

• Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role

Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at

UHS proudly offers benefits to all full-time employees and part-time employees who are hired into a regular position of at least 24 hours per week (60% FTE).

Make New Connections

We believe that people—and the connections among them—must remain at the core of everything we do. Whether you're directly caring for patients, supporting our clinical operations, or working to ensure our administrative functions run effectively, your impact will be recognized and appreciated.

Unlock Greater Opportunities

Our commitment to you extends beyond a paycheck. We want you to thrive professionally and personally. Not only will you provide care and support for our patients, but you'll also be cared for, too. While many organizations make this claim, we back it up with action. We take workforce feedback seriously and we continually implement new education initiatives, compensation models, and recognition programs in service of our people.

Proud to be Team UHS

Our footprint spans across every part of New York's Southern Tier. But we don't just serve our community, we're a part of it, too. We are volunteers, coaches, local leaders, parents or grandparents, and mentors. UHS team members can be found at almost every local walk, fundraiser, and sporting event. We promote wellness and health equity within and far beyond our walls.