AI Business Process Analyst

Job Description

You'll systematically investigate how people across this company actually work, document what you find, and identify which processes are ripe for AI automation. Think of it as an ongoing operational audit: you move through every department and product suite (Courts, Pension, Tax, Records, Support, Sales, Finance, Implementation), map the workflows nobody has mapped before, and build the prioritized roadmap of automation opportunities for the company.

This is a high-autonomy discovery role. You own the full cycle: find the opportunity, document the process, quantify the value, and make the case for what should change. You'll work directly with department leaders, frontline employees, and the AI team to make sure the highest-impact work gets prioritized.

The best person for this role has a nose for inefficiency, can earn trust quickly across teams, and can distinguish between a process that should be automated and one that just needs to be reorganized.

What You'll Work On

• Shadow employees, conduct structured interviews, and observe workflows firsthand to identify repeated, high-value knowledge work

• Document end-to-end processes: steps, frequency, time spent, data involved, decision points, and handoffs

• Classify which steps in a process can be fully automated (AI or software), which need human-in-the-loop verification, and which should stay manual

• Quantify the value of each automation opportunity (time saved, error reduction, throughput increase) so the team can prioritize effectively

• Prioritize the backlog of automation opportunities, working with the AI team leader to sequence what gets built

• Manage intake from the automation request portal, where employees across the company submit their own ideas for AI-powered improvements

• Track adoption and impact after automations are deployed, identifying what's working and what needs adjustment

• Identify patterns across departments: if three teams have the same bottleneck, that's one reusable solution, not three custom projects

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 3+ years in a role focused on business process analysis, operations improvement, or workflow optimization

• Demonstrated ability to map complex, multi-step processes and identify automation opportunities within them

• Experience working across multiple departments or business units, not just within a single silo

• Strong interviewing and observation skills. You can get people to describe how they actually work, not how they think they work.

• Ability to quantify the impact of process changes (time, cost, error rate, throughput)

• Clear, concise documentation skills. Your process maps and opportunity assessments are the deliverable.

• Comfort with ambiguity. You'll be investigating areas of the company where no one has mapped the process before. - Experience in a company going through a merger, integration, or large-scale operational transformation

• Familiarity with AI capabilities at a conceptual level (what LLMs can and can't do, what agentic workflows look like, where automation breaks down)

• Experience with process mining, value stream mapping, or similar structured discovery methods

• Background in gov-tech, SaaS, or enterprise software environments

• Experience managing or contributing to an internal automation request intake process

• Familiarity with Jira, Confluence, or similar project management tools