Business Systems Analyst III

Public Works Department Business Systems Analyst III

The City of Clearwater is an equal opportunity employer. Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship. City of Clearwater will not sponsor employment visas (e.g., H-1B, or any other work authorization status).

Target Entry Salary: $87,410 - $91,780

Current recruitment is for our Public Works Department. The Public Works Department is seeking a Business Systems Analyst III for a unique opportunity to apply technical and analytical skills while helping implement Trimble Unity Maintain and expand the use of GIS, Power BI, automation, system integrations, and other enterprise technologies across Public Works. The analyst will develop data exchanges, dashboards, reporting solutions, and technology-enabled workflows that improve data quality and decision-making, including asset-based budgeting and lifecycle planning that links asset condition, maintenance history, service levels, lifecycle needs, and costs to operating and capital budget decisions. Working with GIS, Information Technology, and Public Works divisions, this position will help modernize business processes and position Clearwater as a leader in technology-enabled asset management.

Duties and Responsibilities

Essential Functions:

• Provides expert-level technical and analytical support for the City's enterprise and business applications such as CRM, ERP, BI, Asset Management, and other similar applications.
• Updates, maintains, and edits the City's website to ensure content reflects the City goals, objectives, and accessibility standards; provides CMS technical assistance to stakeholder departments.
• Manages the Departmental SharePoint environment; creates and maintains sites and document libraries; manages site permissions and storage quotas.
• Troubleshoots application issues and processes; implements fixes or escalates issues to appropriate senior staff when required.
• Communicates application functionality, processes, and workflows to internal and external customers; devises creative alternative solutions or workflows to achieve desired outcomes and documents the processes and changes.
• Recommends controls by identifying gaps and designing solutions to automate manual processes.
• Works closely with managers and senior staff in the implementation of projects; designs project plans, outlines tasks, identifies staff skills, and maintains timelines; oversees, plans, assigns, and supervises the work of subordinates.
• Develops, optimizes, and runs database queries to meet business intelligence and data needs; reviews, evaluates, and monitors integrity of data; develops, produces, and maintains reports and dashboards.
• Designs application training curriculum and documentation; leads end-user training on applications and business workflows relating to technology to ensure cohesion in services delivered; regularly engages in training, conferences, and user groups to maintain and enhance competencies.
• Maintains strong and effective relationships with internal and external customers; communicates clearly, concisely, and with sensitivity; works to resolve issues and deliver solutions.
• Supports department initiatives through active participation on strategic planning, RFPs, contract term and language review, interview panels, council presentations, and special projects.
• Performs other duties as assigned.

Minimum Qualifications

Licenses or Certifications:

A valid State driver's license is required.

Education and Experience:

Bachelor's Degree in Business Administration, Computer Science, Engineering or a related field AND four (4) years of professional-level experience in assigned business area.

Supplemental Information

Knowledge of:

• Various technology practices and standards, analytics, and website management
• Problem solving techniques and skills
• Data management and integrity checking
• Project Management
• Financial Management
• Personnel Management
• Technology terminology and the ability to communicate in laymen terms
• Content management systems and business intelligence platforms
• Computer networking and basic troubleshooting
• Customer Service and skills
• Server hardware maintenance practice and methods

Skill in:

• Following oral and written instructions
• Effective communication
• Identifying, analyzing, addressing, and resolving various IT issues and concerns
• Analyzing data and data management programs
• Overseeing, evaluating, and checking the work of subordinates
• Responding and engaging with internal and external customers
• Making accurate judgment calls regarding field of technology and issue resolution
• Reading, interpreting, and applying skills from software and hardware manuals
• Working with all types of technology when needed
• Operating a computer
• Microsoft Office Suite

Benefits

Full time employees only receive: Health and Wellness initiatives • 100% employee health care coverage • Option for dependent health care • Life Insurance • Optional Dental, Vision, AFLAC • Employee Assistance Program (EAP) • Retirement -General Employee Pension Plan • Voluntary Tax-deferred 457 Plan • Paid holiday, vacation, sick leave plans • Competitive Salaries • Tuition assistance • Training and development opportunities • Travel compensation • Military leave • Bereavement leave • Discount coupons • Service and employee recognition awards

Part time employees only receive: Paid holiday, vacation, sick leave plans • Employee Assistance Program (EAP) • Competitive hourly rates • Flexible schedules • Training and development opportunities • Discount coupons • Service and employee recognition awards

Seasonal, variable, temporary, emergency employees receive no benefits.