Tech Success Consultant - DC Help Desk & Desktop Support

Job Description: Our great client in Washington DC has an immediate opening for a Technology Success Consultant. If you are interested please apply with resume to [email protected] Responsibilities Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated Managing proprietary software changes and the introduction of new and highly complex technologies Full desktop support including diagnosing desktop and support system issues, reimaging computers, password assistance, screen shares, error codes, updates, etc. Resolving all field computer associated problems Leveraging a ticketing system to manage workflow Working occasionally with vendors; tracking service agreements Maintaining appropriate inventory to get new users up and running in short order Qualifications 2 years of Level 1 Help Desk experience Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship Preferred Qualifications Associate’s (two‑year) degree in Computer Science or a related field, or an equivalent combination of education and experience 2+ years of Level 1 and 2 Help Desk experience preferred Demonstrated success troubleshooting PC related problems in a Windows environment Strong technical knowledge of computers, networks, systems & the Internet including the ability to: Answer basic troubleshooting questions for desktop computers / laptops Support and maintain a LAN/Server Install system changes Provide sign‑on maintenance/assistance Set‑up and maintain networked computers Order network office computers and track maintenance agreements Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment Experience working with vendors preferred Ability to travel locally to the corporate and district offices Core Competencies and Characteristics Self‑starter able to work independently, be resourceful and problem solve without direct day‑to‑day supervision Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues Strong written and verbal communication skills The ability to balance multiple priorities; strong demand management skills EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #J-18808-Ljbffr Apex Systems