Credential Advisor

Credential Advisor

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer.

Major Duties

Under the general supervision of the Director of Credential Office, the Credential Advisor provides advisement, evaluates credential eligibility, analyzes records, and supports credential recommendation processes. Interprets policies, communicates with stakeholders, and maintains compliance with institutional and state requirements while contributing to reporting, case management, and special projects.

• Performs pre- and post-admission advisement on routine and complex issues via individual appointment, telephone, email, and walk-in.
• Conducts large group presentations, including information sessions, orientation sessions, next steps sessions, outreach and recruitment events, and activities.
• Evaluates, processes, and submits credential recommendations in compliance with state regulations to the Commission on Teacher Credentialing (CTC) for initial, renewal, intern, and appeal credentials.
• Verifies completion of requirements and certifies all candidates for recommendation.
• Researches and compiles credential progress reports, evaluates course substitutions, processes change of program requests, writes status letters, adds and removes registration holds, etc.
• Performs other duties as assigned.

Qualifications

• Equivalent to graduation from a four-year college or university in a job-related field.
• Equivalent to two years of professional experience in one of the student services program areas or in a related field.
• A Master's degree in a job-related field may be substituted for one year of the professional experience.
• Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.

Knowledge, Skills, & Abilities

• Demonstrated ability to provide clear, accurate, and student-centered advisement on complex academic and credential requirements through multiple modalities, including individual consultations and large group presentations. Skilled in conveying policies, resolving concerns, and maintaining effective, professional communication with diverse student populations.
• Ability to interpret and apply university and state credential policies using sound professional judgment to address complex cases. Proficient in leveraging student information systems and digital tools to track progress, maintain detailed records, ensure compliance, and support efficient advising operations.
• Knowledge of state credentialing regulations and institutional requirements, with the ability to accurately evaluate academic records, verify eligibility, and process credential recommendations. Demonstrates strong attention to detail, discretion, and accuracy when ensuring compliance and resolving discrepancies.
• Proficiency in utilizing student information systems and databases to input, track, and maintain credential-related data and correspondence. Ability to serve as a technical resource while effectively collaborating with district personnel, human resources, and institutional partners to support credentialing processes.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: 3082 / Student Services Professional II / 1
• The anticipated HIRING RATE is $5083 – $5400 per month, dependent on qualifications and experience. The salary range for this classification is: $5083 - $7228 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends. Travel will be required to on-and off-campus conferences, events, workshops, and trainings.
• This is a Regular position with a one-year probationary period.
• The position is currently hybrid (4 days in office, 1 day remote); however, this is subject to change based on student and/or operational needs.

General Information

• Applications received through April 2, 2026, will be considered in the initial review and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
• Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link:
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at View phone number on click.appcast.io.

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