Customer Service Representative - Firstsource Healthcare | Dallas, TX (Remote)

Customer Service Representative – Firstsource Healthcare | Dallas, TX (Remote)

Overview

Firstsource Healthcare is hiring Customer Service Representatives to provide support in healthcare claims processing and customer interactions. This remote, full-time role requires strong communication, data entry, and multitasking skills, with opportunities to work with a global BPM (Business Process Management) leader serving Fortune 500 and FTSE 100 companies.

Key Details

• Job Title: Customer Service Representative
• Employer: Firstsource Healthcare (Firstsource Solutions)
• Location: Dallas, Texas, US (Remote)
• Salary: $14/hour
• Contract Type: Full-Time, Permanent
• Shift/Schedule: Standard shifts with overtime as required
• Requisition ID: 18626
• Work Location: Remote (private, secured workspace required)

Role Overview

Customer Service Representatives will handle outbound calls, document customer transactions, and ensure compliance with healthcare regulations. The role involves safeguarding patient health information (PHI), supporting claims processing, and adhering to scheduled shifts for optimal coverage.

Key Responsibilities

• Conduct outbound calls and campaigns as directed
• Document customer transactions thoroughly in host systems
• Adhere to scheduled shifts to maintain phone coverage
• Ensure compliance with regulatory guidelines and information security policies
• Safeguard PHI in strict accordance with company procedures
• Follow safety guidelines under the Illness and Injury Prevention Program
• Assist with healthcare claims inquiries and processing
• Identify and resolve data entry discrepancies
• Multitask and prioritize workload effectively
• Adapt to changes and make judgment calls when necessary

Required Skills and Experience

Essential

• High School diploma or GED
• Minimum 1 year of call center experience
• At least 6 months of healthcare claims experience
• Ability to read and interpret business correspondence, procedure manuals, and plan documents
• Basic mathematical skills
• Intermediate typing skills
• Strong data entry accuracy and attention to detail
• Ability to multitask and follow written directions (emails, SOPs)
• Self-motivation and adaptability

Other Requirements

• Ability to sit for long periods of time
• Flexibility in scheduling, including overtime
• Private, secured workspace free from distractions

What We Offer

• $14/hour base pay
• Full-time remote position
• Opportunities to work with a global BPM leader serving healthcare, telecom, media, banking, and insurance sectors
• Exposure to Fortune 500 and FTSE 100 clients

Equal Opportunities

Firstsource Solutions is committed to diversity, inclusion, and equal opportunity employment. Applications are welcomed from all qualified candidates regardless of background.

How to Apply

Click here to Apply via the Firstsource Healthcare careers portal

Application Deadline

Not specified – applications reviewed on a rolling basis.