Patient Care Coordinator - Physical Therapy Office

Job Description

Job Description

We are seeking an experienced and highly professional  Patient Care Coordinator who is passionate about delivering exceptional patient experiences and maintaining efficient front-office operations in a busy healthcare environment. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting, takes ownership of their work, and values teamwork, accuracy, and patient-centered care. 
As the first point of contact for our patients and referral sources, this position plays a critical role in ensuring a smooth and welcoming experience from the moment a patient contacts our office through the completion of their care. The ideal candidate brings strong organizational skills, excellent communication abilities, and prior experience working in a medical front office, preferably within  outpatient rehabilitation or a specialty clinic setting . 
We are looking for someone who is proactive, dependable, and committed to building long-term relationships with patients, clinicians, and the community while contributing to the continued growth and success of our organization. 

ProActive Physical Therapy is currently seeking a Full-Time Patient Care Coordinator for our  Carlsbad clinic, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone.

Key Responsibilities  

• Provide a warm and professional welcome to all patients and visitors 
• Deliver exceptional  customer service and patient support throughout the care process 
• Communicate effectively with patients, clinicians, referral sources, and internal departments 
• Guide patients through visit preparation, electronic forms, paperwork, and appointment expectations 
• Ensure  accurate patient registration and data entry within the EMR system 
• Review patient charts for completeness and accuracy 
• Manage  patient scheduling and appointment optimization to maintain clinic efficiency 
• Coordinate communication with referral sources and assist with follow-ups 
• Answer and triage incoming phone calls in a professional and timely manner 
• Collect  copays, patient balances, and verify insurance information  
• Perform scanning, faxing, and other administrative duties 
• Support clinicians and assist with patient care coordination when needed 
• Maintain organized documentation and ensure compliance with office procedures 

Preferred Qualifications  

• 1–3+ years of experience in a medical front office, patient coordination, or healthcare administration role  
• Experience in  Outpatient Rehabilitation, Physical Therapy, or a specialty clinic strongly preferred 
• Strong knowledge of  insurance benefits verification and common insurance terminology  
• Proven ability to manage  high patient volumes while maintaining accuracy and professionalism  
• Excellent  customer service, communication, and interpersonal skills  
• Strong  organizational, multitasking, and problem-solving abilities  
• Comfortable working collaboratively within a  team-oriented clinical environment  

 

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