Family Services Worker II

Family Services Worker II

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Family Services Worker II

Salary

$56,900.48 - $95,328.16 Annually

Location

Norfolk Division of Human Services; 741 Monticello Ave, Norfolk, VA, 23510, VA

Job Type

Permanent Full-time

Job Number

14166

Department

Human Services

Division

Division of Social Services

Opening Date

07/07/2026

Closing Date

7/17/2026 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking a Family Services Worker II (FSW II) in their Home-Based Childcare Network (HCN). The HCN is a unit responsible for monitoring the compliance of an intensive training and licensure process for individuals seeking to provide childcare in their home. We also specialize in initiatives relative to early childhood development and education.

The FSW II will play a crucial role with assisting childcare providers through the licensing process to operate a Home-Based Child Care. This position involves educating childcare professionals on monitoring the safety and well-being of children, best practices for early childhood development and education, operational responsibilities and business practices. The ideal candidate will possess a deep understanding of childcare practices, effective communication skills, and an ability to enforce city code.

Departmental Hiring Salary Range: $56,900 - $65,435

Essential Functions

Essential functions include but are not limited to:

• Recruits, trains and approves licensed home-based childcare providers.

• Provides monitoring and feedback to home-based childcare providers to ensure successful completion of all requirements.

• Approves emergency preparedness and response plans.

• Conducts home inspections.

• Conducts investigations for allegations/complaints and unlicensed home-based child care.

• Conducts zoning reviews to assist with determining childcare capacity.

• Maintains case records and prepares written reports.

• Makes referrals for services by being knowledgeable of local services and resources.

• Works closely with multiple city and private partners to collaborate for all facets of the program.

• Coordinating and attending related meetings.

• Facilitate trainings and workshops.

• Trains staff and partners on program specifics.

• Coordinating program functions.

Education/Experience

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area. Possession of a Bachelor of Social Work ( BSW) or Ma ster of Social Work (MSW) degree are desirable.

Two (2) years experience in social services.

Additional Information & Requirements

• Valid Driver's License required.

• Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.

Work Hours: Monday – Friday 8:30am – 5:00pm (40 hours); occasional weeknights

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

04

Please select the highest level of education you have completed.

• High School Diploma/GED

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

05

Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, Early Childhood Education etc.)

• Yes

• No

06

How many years of experience do you have working with childcare providers or in early childhood education?

• No experience

• Less than 2 years of experience

• 2-3 years of experience

• 4-5 years of experience

• 6 or more years of experience

07

Please describe your experience with working with childcare providers.

08

Please describe your experience in case management.

09

Please identify three social work principals and how the principals guide your interaction with clients.

10

Please describe your experience with early childhood development or education?

11

Please describe your experience in facilitation, such as with facilitating trainings, workshops, making presentations, etc.?

12

Do you have a valid driver's license?

• Yes

• No

13

Please provide the name, email address, and phone number of your current or most recent supervisor

14

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

15

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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