IT Specialist

IT Support SpecialistLocation: National Headquarters – St Paul, MNApplication Deadline: October 1, 2026Anticipated Start Date: October 2026Summary: This position will be within the IT department which includes the VP of IT, Director of IT, Director of Applications Development, and IT Technology Systems Manager. This position will be instrumental in assisting the Technology Systems Manager in maintaining and improving our IT infrastructure while providing confidentiality, integrity and availability of our systems to our staff and chapter volunteers. This individual will eventually take the lead in handling these responsibilities. This position will report directly to the IT Technology Systems Manager.Responsibilities:Provide support to all users including staff and chapter volunteers.Working with a variety of operating systems to include Windows OS, MacOS, iOS, Android, ChromeOSEmployee Onboarding/Offboarding Create/management/deactivation of user accounts, mailboxes, subscriptions, permissions, mail rules through Microsoft-based platform including but not limiting to Azure Active Directory/Active Directory and Exchange Online, TeamsBe able to effectively communicate status to Human Resources, hiring managers and recipients of these equipment or services.Responsible for the acquisition, configuration and distribution hardware and software for the organization This includes recommending laptop/desktop configuration based on the needs of the staffResearch and recommending software based on the needs of the staffMaintain inventory of hardware and maintenance records for laptops, desktop, switches, servers, UPS, etcManagement and deployment of physical server, virtual machines using VMware and Azure, physical and virtual switches, physical and virtual firewall, printers, etcSetting up, maintaining backup procedures for physical servers, virtual machines, SQL database, SharePoint online, switch/router configurationData restoration for SharePoint, virtual machine and implementation of disaster recovery through Veeam and Azure ServicesAnalyze and isolate computer and network issuesMaintain servers, desktop computers, printers, switches, firewalls, phonesAssist in software deployment, security updates and system patching.Manage Phone system utilizing Osmosis and Microsoft TeamsSupport Warehouse shipping solutionBe able to assist in training employees on setting up/using issued equipment and softwareAssist in documenting processes and proceduresPerform on and off-site and remote technical supportServe as primary contact for all on-site related issues at home officeMonitor and document network to ensure security and availability to usersOther assigned dutiesDesired Qualifications:Basic knowledge of Active Directory/Azure Active Directory/Exchange Online concepts and administrationWindow Servers 2008, 2012, 2016 administrationBasic knowledge and skills working with network services such as DNS, DHCP, Printing, File Server, and EmailExperience working with Windows 10/11, Microsoft Office 365 including Outlook, Teams Phone system, Excel and moreBasic knowledge of computer components, hardware troubleshooting, hardware repairExperience working with MacOS, iOS is a plusAnalytical and problem-solving skillsAbility to provide support in-person or remoteSelf-learner and a willingness to learn new systemsAbility to stand and sit for extended periods of timeAbility to lift at minimum 40lbs with or without accommodationEducation:A degree/certificate in Information Technology or related field is preferred or at least one year of experience.Starting Salary: The range for this position is $50,000 to $60,000 annually depending on experience.To Apply: Please combine your cover letter, resume, and three references into a single Word document or PDF file before uploading as part of your application on our recruitment website at Only online applications will be accepted.For more information about the position, please reach out to Jason Jorgenson, PF/QF Technology Systems Manager, at View email address on click.appcast.io Forever is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin or ancestry, age, disability status, marital status, familial status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment, including but not limited to selection, job assignment, compensation, discipline, termination, and access to benefits and training.