Client Services Representative

Client Service RepresentativeLocation: Cincinnati, OH Schedule: Full Time | 1st shift | Rotating Weekly Schedule; Week 1; 8am-4pm - Week 2; 8am-6pm | Rotating Weekends Compensation: $17/hr +, Wage Is Dependent On Experience | $2 Weekend Shift DifferentialWhy Join Care Center, Cincinnati At Care Center Cincinnati, you'll be part of a team that is passionate about strengthening the bond between pets and the people who love them. Our state-of-the-art specialty and emergency hospital is built on a foundation of compassion, teamwork, respect, and clinical excellence, where every team member plays an important role in delivering exceptional patient care. You'll work alongside experienced veterinary professionals in a collaborative environment that values open communication, continuous learning, and mutual support. Here, your skills and dedication will make a meaningful difference—not only for patients and their families, but also for the referring veterinary community we proudly serve. If you're looking for a purpose-driven career where you can grow, contribute, and truly belong, you'll find it at Care Center Cincinnati.In Your Day-To-Day, You WillManage high-volume incoming phone calls and client communicationGreet and assist emergency and specialty clientsSupport front desk and administrative hospital operations overnightMaintain accurate medical and client recordsCollaborate closely with veterinary technicians, assistants, and doctorsAssist with patient intake and emergency workflow coordinationMaintain organization, cleanliness, and professionalism throughout client-facing areas of the hospitalSupport clients through emotionally sensitive situations with compassion and discretionWhat You Bring:Previous client service/customer service experience required; veterinary or medical experience preferredStrong organizational skills and attention to detail.Ability to work effectively in a fast-paced environmentProficiency with office software and systemsExcellent verbal and written communicationSuccessful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staffPerks & Benefits :Continuing education opportunities16-Week VTNE Study GroupFree VetBloom access (RACE-approved CE)Employee pet stipendEmployee pet wellness benefitsNVA Pet Resort Discount + Pet Insurance Discount Uniform allowanceReferral bonus programBreakdown of health insurance benefits Medical, vision, and dental insuranceFree therapy through TalkSpaceAD&D insuranceLife insuranceLong term disabilityCompany paid short term disabilityFSA/HSA available401k + company matchEmployee Assistance ProgramGenerous PTO allowanceAs the first point of contact for many emergency and specialty clients, CSRs play a critical role in supporting hospital operations, maintaining efficient patient flow, and guiding clients through emotional or urgent situations with empathy and professionalism. Why Join Care Center? Work alongside tenured coworkers and doctors who are dedicated to growth, creating an environment that allows you to thrive. Quality Medicine. Our team of Doctors and Technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment to our patients. Supportive environment that will encourage you to be the best you can be. We place a high value on continuing education and on-going training. Be ready for opportunities to learn & grow! Collaboration & Teamwork: We value the diverse experiences and skills that each team member has to offer, and we work together to deliver high quality care to our patients.Care Center Cincinnati is within commuting distance of many veterinary professionals throughout Greater Cincinnati and Northern Kentucky, including:Blue AshMontgomerySharonvilleMasonLovelandMilfordWest ChesterFairfieldSpringdaleForest ParkCincinnatiMadeiraIndian HillKenwoodDeer ParkReadingWyomingGlendaleEvendaleWest Chester TownshipMasonMilfordLovelandFlorence, KYErlanger, KYEdgewood, KYCrestview Hills, KYFort Mitchell, KYIndependence, KYHebron, KYBellevue, KYDayton, KYAbout Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care! Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.