TDI Claims Administration Associate

Position Overview Pacific Guardian Life is seeking a highly qualified and results-driven individual to fill a TDI Claims Administration Associate position in our Honolulu office. Responsibilities Maintain Temporary Disability Insurance (TDI) files. Provide excellent service to customers and agents. Support the check distribution process by obtaining signatures, making copies, and mailing/faxing/e‑mail records as requested. Prepare and balance monthly employer statements and perform other administrative duties as assigned. Work closely with Claims Examiners; teamwork and problem-solving skills required. Minimum Qualifications High school diploma. One (1) year of work experience in an office environment. Demonstrated ability to provide exemplary customer service via telephone conversation and in person. Excellent written and verbal communication skills; ability to effectively communicate policy information with the public, agents and personnel at all levels of the organization. Basic knowledge of general business/office administration practices. Well-ordered and attentive to detail; ability to prioritize work and meet critical deadlines. Ability to be flexible and responsive to unexpected demands; ability to handle difficult and stressful situations effectively. Proven ability to calculate and apply basic mathematical formulas. Ability to operate a personal computer and other office equipment. Working knowledge of Microsoft Office (e.g., Excel, Word, Outlook). Compensation & Benefits Salary: $18 – $19 per hour. Benefits include: Paid vacation days 401(k) Medical coverage Dental coverage Life insurance plans Additional benefits available No relocation assistance provided. Equal Opportunity Employer We are an Equal Opportunity Employer. We’ve implemented comprehensive fair hiring practices and are committed to supporting all employees as their careers develop. Contact Information Resumes may be submitted to: Pacific Guardian Life Attn: Human Resources 1440 Kapiolani Blvd., Suite 1700 Honolulu, HI 96814 Email: View email address on click.appcast.io (link sends e‑mail) Fax: View phone number on click.appcast.io For more information, please feel free to contact a member of our Human Resources department at View phone number on click.appcast.io. This organization participates in E-Verify. #J-18808-Ljbffr Pacific Life