Office Service Associate

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Customer Service & Reception: Maintain a functional, staffed customer service area. Provide reception coverage and manage client interactions, including handling difficult customers.
Mailroom & Office Support: Perform all mailroom functions (sorting, distributing, and handling mail) and assist with office services like copy requests and work tickets, especially during breaks or coverage.
Equipment & Facility Management: Ensure proper operation and maintenance of office equipment, report issues, and oversee general kitchen/pantry appliance upkeep. Coordinate repairs for plumbing, refrigeration, or other facility needs.
Backup & Flexibility: Act as a backup for all staff functions, adapting to changes in duties and coverage as needed.

Responsibilities:

• Provide reception support for the Nashville WPX team and multiple WMG properties.
• Schedule and monitor the completion of maintenance service requests.
• Track workload via ServiceNow tickets for email, phone, and verbal requests.
• Maintain kitchen supplies and inventories; submit weekly requests.
• Keep conference rooms, copy areas, and pantries clean and organized; ensure corridors and freight areas are debris-free.
• Assist with in-house moves, including packing, relocating personal belongings, and distributing keys.
• Prepare new offices with furniture and nameplates.
• Manage furniture installations, removals, repairs, and office painting coordination.
• Perform hands-on tasks, such as assembling furniture, rearranging offices, and hanging pictures.
• Support executive meetings and events by setting up rooms, furniture, food, and beverages. Assist with event logistics like staging and equipment setup.

Qualifications:

High School diploma or GED equivalent required.
Ability to lift up to 50 lbs.
1 to 2 year experience with customer service.
1 to 2 years experience in the corporate environment.
1 to 2 years experience in building services.
Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
Ability to appropriately handle confidential and highly sensitive material.