Head of Account Management

Head Of Account Management

At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

We're looking for a Head of Account Management to lead our Account Management team while personally owning client accounts across the full cycle, from the handoff from our Account Executives through intake, delivery and placement, to retention and growth.

You'll work closely with our Head of Operations and Talent, who leads recruitment. Together, you'll own fulfilment and make sure the commercial and talent sides of the business are working toward the same goal: getting the placement.

This is a hands-on leadership role. You won't be managing from the sidelines. You'll carry accounts yourself while building, coaching, and holding accountable a team that does the same.

Own the Full Account Lifecycle

• Take ownership of clients from AE handoff through intake, delivery, placement, retention, and growth.
• Run consultative intake calls, create clear recruitment briefs, and set realistic expectations around salary, profiles, and timelines.
• Partner closely with recruiters to remove blockers, secure timely client feedback, and keep interviews moving.
• Manage offer stages and help get candidates successfully over the line.
• Own post-placement check-ins, account health, and opportunities for upsells and repeat roles.

Lead & Develop the Account Management Team

• Lead and coach a remote team of Account Managers, setting clear KPIs around placement rate, fill rate, retention, and account growth.
• Hold the team accountable without micromanaging and step in early when accounts or searches are at risk.
• Build a culture of end-to-end ownership and high performance.

Raise the Standard of Client Communication

• Set the standard for clear, proactive client communication and consistent follow-ups.
• Ensure clients are kept informed and never have to chase for updates.
• Handle difficult conversations and manage expectations confidently when needed.

Build & Improve Processes

• Build scalable processes for AE-to-AM handoffs, follow-up rhythms, account health checks, and escalations.
• Identify and remove bottlenecks across the client and recruitment journey.
• Use data to prioritise high-potential accounts and recognise when an account no longer justifies the resources required.