Front Desk Supervisor

The Beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team as Front Desk Supervisor . If you have a passion to serve while having fun, meeting new people, then this is the career for you!


• Maintain standards of quality guest service.

• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.

• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

• Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.

• Oversees all problem resolution matters in the absence of GM.

• Increase level of guest satisfaction by delivery of an exceptional product through employee development.


• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.


• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

• Ability to accurately use various office and accounting software.


Requirements

• Projects and assignments are completed thoroughly, professionally, and with care.

• Adjusts to high-pressure conditions and is open to change.

• Assumes responsibility for personal growth and development.

• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.


• Understands and communicates the StepStone mission and core values.

• Expresses ideas and conveys information clearly, effectively, and professionally.

• Actively listens to others.

• Conveys company information, decision, or problems to appropriate parties on a timely basis.

• Works to resolve disagreements and is respectful of peers and co-workers.

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers EOE/M/F/D/V