QA Lead/Coordinator (Remote)

For further inquiries regarding the following opportunity, please contact our Talent Specialist, Amit at View phone number on us.fitly.work or Tenish at View phone number on us.fitly.work

Title: QA Lead/Coordinator (Remote)
Location: Remote
Duration: 6 Months with the possibility of extension based on demand.

Note:

• Open to all US locations. Must be willing to support the EST time zone.
• Candidates local to Corning, NY, or Charlotte, NC, preferred.
• This position does not support immigration sponsorship.

Schedule: Full-time, Monday - Friday, 8 AM - 5 PM EST. Some flexibility may be required for collaboration with global teams, as needed.

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Job Description:

About Client:

• Odds are that the email you read this morning travelled over our Client Optical Fiber; the smartphone you used had a our client cover lens; and the vehicle you took to work had cleaner emissions because of a our client catalytic substrate. Our client is one of the world's leading innovators in materials science. For more than 160 years, our client has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people's lives.
• Our client succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.
• The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of our client's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost-efficient manner to our client worldwide.
• Software development, data, automation, and advanced analytics capabilities are drastically transforming research and manufacturing beyond labs and point process automation to modeled, systemic, highly contextualized and data driven systems. Our client is building and adopting the foundational digital capability for these company-wide efforts, and are looking for a passionate, hard-working, and talented Project Coordinator to join a team leading transformational projects for the enterprise.

Overview

• The IT Project Coordinator is a key member supporting our IT Project Management Office, working closely with the Client businesses, developers, data scientists, analysts and domain experts to deploy IT solutions to meet customer requirements. Your work is crucial to our global digital transformation efforts because it helps deliver high quality solutions that create value for Client. The successful candidate will be responsible for their own project tasks while leveraging agile practices where possible. Interaction with cross functional teams, collaboration, communication, and attention to detail will be critical.
• Agile practice knowledge is crucial to this role, including working as part of a multi-functional agile team, contributing to project plans, managing the quality governance and testing process(es) within the project.
  • Primarily a QA / Test Lead role
  • Lead and facilitate end-to-end testing activities
  • Manage multiple testing initiatives simultaneously
  • Work within Agile and Waterfall environments
  • Ensure testing processes are SOX, audit, and compliance ready
  • Report generation and test metrics reporting
  • Strong multitasking and organizational skills
  • GitLab experience is a plus
  • Financial services experience is not required

Responsibilities

As an IT Project Coordinator, the primary responsibilities are to support the Project Manager and coordinate project quality and testing activities. This includes understanding project goals, deadlines, priorities, preparing presentations, maintaining project documentation, and providing general coordination and administrative support, including meeting scheduling as needed.

• Report to the IT Digital Excellence Office (DEO), with a dotted-line relationship to the assigned IT Project Manager.
• Support the Project Manager, who retains overall accountability for project delivery and outcomes.
• Assist Project Managers with development and maintenance of project quality plans, schedules, test status reporting, and stagegate presentations.
• Monitor and report cross-project dependencies, risks, issues, and impacts.
• Maintain the project document repository and ensure key project information, artifacts, and approvals remain current and accessible for compliant with regulatory requirements.
• Coordinate project quality and testing activities across vendor partners, functional teams, technical teams and business representatives

Quality, SDLC, and Compliance

• Act as the SDLC and QA Subject Matter Expert for assigned projects, supporting both Agile and traditional project delivery methodologies.
• Lead quality planning and coordination for project/product initiatives, ensuring QA activities, acceptance criteria, test requirements, quality checkpoints, control checkpoints and release readiness activities are incorporated throughout the Agile delivery lifecycle.
• Own and maintain SDLC and QA deliverables, including SDLC/Quality Plans, quality documentation, facilitate required peer review meetings, quality metrics, testing evidence, test reporting and required approvals throughout the project lifecycle.
• Ensure all QA-owned deliverables are completed accurately, completely, on time, and in accordance with established SDLC, QA, and Agile delivery standards.
• Apply working knowledge of regulatory compliance requirements, including regulatory (like SOX) controls, as applicable to IT systems, applications, changes, and project activities.
• Manage and ensure adherence to regulatory, SDLC, and QA requirements throughout the full lifecycle of applicable projects.
• Ensure project documentation, quality artifacts, test evidence, control evidence, traceability, and required approvals are maintained in the designated repository and remain audit-ready.
• Coordinate with Agile team members-including Product Owners, Scrum Masters, Business Analysts, developers, testers, vendor resources and business stakeholders-to ensure quality requirements are understood and consistently applied.
• Capture, analyze, and report quality metrics, test status, risks, issues, compliance status, and audit-readiness status to project and leadership stakeholders.
• Escalate quality, compliance, SOX control, audit-readiness, and SDLC risks to the appropriate Project Manager, process owners, and leadership stakeholders when required.
• Lead and facilitate quality inspections and reviews of key project documentation, Agile delivery artifacts, testing evidence, release-readiness materials, and required approval records.

Testing and Defect Management

• Lead and manage end-to-end testing activities, including system testing, integration testing, regression testing, performance testing, and user acceptance testing (UAT).
• Able to create a Test Approach documentation for both Agile and traditional projects to meet requirements.
• Define testing scope, strategy, test cycles, timelines, entry and exit criteria, and success metrics in partnership with functional and technical owners.
• Develop and maintain Test Plans, Test Approaches, test schedules, and appropriate success metrics for each testing cycle.
• Ensure test environments, testing tools, test data, and access are prepared and ready before test execution begins.
• Facilitate and provide guidance to project and business resources for test scenario and test script development.
• Facilitate and lead the Test kick-off and daily defect review meetings.
• Manage the defect lifecycle, including defect intake, triage, prioritization, tracking, reporting, retesting, closure, and stakeholder communication during active test phases.
• Collaborate with functional, technical, vendor, and business teams to analyze defects, identify root cause, and determine the appropriate resolution path.
• Manage and communicate the impact of project changes on testing scope, schedule, quality, and test execution activities.
• Report quality and testing status, metrics, defect trends, risks, and readiness assessments throughout the project lifecycle.

Performance Testing / LoadRunner

• Facilitate performance testing discovery sessions to identify performance, scalability, capacity, and load-testing requirements for assigned projects.
• Develop performance test strategies, scenarios, workload models, and execution plans in coordination with business, functional, infrastructure, and technical teams.
• Demonstrate hands-on experience with Open Text LoadRunner, including Virtual User Generator scripting, parameterization, correlation, test scenario configuration, execution, monitoring, and test results analysis.
• Create, maintain, and execute LoadRunner performance and load test scripts for relevant applications, interfaces, and business processes.
• Coordinate performance test environment readiness, test data preparation, monitoring requirements, and stakeholder participation.
• Analyze performance test results, identify bottlenecks and risks, document findings, and coordinate remediation and retesting with the appropriate technical teams.
• Provide clear performance testing status, results, recommendations, and risk escalations to project teams and IT leadership.

Education, Experience, and Licensing:

• Bachelor's degree in Computer Science, IT, IS, or equivalent area of technical study. (minimum required)
• Certification in project management methodologies is desired, but not required.
• Certification in agile methodologies is desired, but not required.
• ** A minimum of 5-10+ years working as an IT project team member. Quality Analyst experience preferred.

Required Skills:

• Desire to grow skills and strive for a Project Manager career track.
• ** Must have strong meeting facilitation skills.
• Must have a test lead skills and coordinate with IT and Business. Also lead and coordinate on automated performance testing.
• Strong analytical skills. Ability to analyze and identify project risks and make decisions based on risk analysis.
• ** Proven Leadership/ collaboration skills.
• ** Must be flexible and able to adapt to changing environments and manage multiple project assignments simultaneously.
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
• Strong work ethic and positive attitude that fosters a collaborative work environment.
• ** Ability to manage own workload and set priorities with little supervision.
• ** Ability to adapt to and succeed in a fast paced, changing environment.
• Exhibits strong presentation and critical thinking skills.
• Effective conflict resolution skills
• Advanced computer skills Word / Excel / PowerPoint / Teams

Top 3 Required Skills

• SDLC experience with Agile and Waterfall methodologies
• ALM tools (QC, OpenText ALM, Planview)
• Performance Testing using LoadRunner

Desired Skills:

• ** Quality Management application experience OpenText ALM (Quality Center) knowledge and experience.
• ** Experience applying SDLC methodologies (e.g., Waterfall, Agile, Iterative) within enterprise IT project environments.
• ** Performance Test Management application experience - OpenText Load Runner Cloud and VU Generator scripting tool experience.
• ** Experience of using Planview Tools (Agileplace, Projectplace and Portfolio).
• Power BI Report Creation - desired but other platforms may be required.
• Knowledge of Planview, Gitlab, Confluence and other associated Agile tools.
• Knowledge of regulatory compliance requirements, including SOX and other applicable regulations.
• Knowledge and experience applying automated testing tools and processes.
• Introductory Scrum or Agile Certifications/Training
• Knowledge of using AI tools and agents.

Education Requirement

• Bachelor's Degree + 5+ years of relevant experience
  OR
• 10+ years of relevant experience without a Bachelor's Degree

Interview Process: One Round Panel Video Interview

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.