Customer Service Associate

Shared Services Team | Full-Time Company: PharmaCentra LLC Location: Remote (United States) Pay: $12.00 per hour Schedule: Full-Time, includes one weekend day per week Start a Career Where Every Conversation Makes a Difference PharmaCentra is seeking motivated, customer-focused individuals to join our Shared Services Team. This fully remote position is an excellent opportunity for someone who enjoys helping others, learns quickly, communicates effectively, and wants to build valuable customer service experience in the healthcare industry. No healthcare experience is required. We provide training and support to help you succeed. Every day, you'll assist patients, prospective clinical research participants, pharmacies, and healthcare consumers by providing information, answering questions, and helping connect people with important healthcare resources. If you are dependable, compassionate, tech-savvy, and eager to learn, we'd love to hear from you. What You'll Do As a Customer Service Representative, you may support a variety of healthcare-related programs and services, including: Customer Support & Call Handling Handle inbound and outbound customer service calls. Listen carefully to customer needs and provide accurate information. Ask questions and gather information using approved scripts and procedures. Document customer interactions accurately in company systems. Schedule appointments or connect customers with appropriate resources when applicable. Conduct follow-up calls as assigned. Clinical Research Support Assist individuals interested in learning about clinical research opportunities. Conduct preliminary screening using approved questionnaires. Explain next steps in the enrollment process. Schedule potential participants with clinical research sites when appropriate. Pharmacy Support Services Help patients locate pharmacies that may have prescribed medications available. Contact pharmacies to verify medication availability when required. Provide accurate information to patients regarding pharmacy options. Document all activities and outcomes according to established procedures. General Responsibilities Navigate multiple applications and systems simultaneously. Follow established workflows, scripts, and quality standards. Maintain confidentiality and protect sensitive information. Meet attendance, productivity, and quality expectations. Participate in training, coaching, and ongoing development opportunities. Adapt to changing business needs and program requirements. What Makes Someone Successful in This Role? We are seeking individuals with exceptional customer service skills and a strong aptitude for learning. Ideal Candidates Demonstrate Strong verbal and written communication skills. A professional and courteous phone presence. Active listening skills and attention to detail. Empathy and patience when assisting customers. The ability to learn new information and apply it quickly. Comfort working with technology and multiple computer applications. Strong problem-solving skills. Dependability and consistent attendance. The ability to stay organized in a fast-paced environment. Accountability and a positive attitude. Preferred Qualifications One or more of the following experiences may be helpful, but are not required: Customer service Retail sales or customer support Call center or contact center experience Healthcare support services Appointment scheduling Administrative support Hospitality or service industry experience Pharmacy or healthcare experience Help desk or technical support High-volume customer-facing roles We welcome applicants who are early in their careers and demonstrate strong customer service skills, professionalism, and a willingness to learn. Schedule Requirements Full-time availability required. Must be available to work one weekend day each week. Ability to work a consistent assigned schedule. Reliable attendance is essential. Remote Work Requirements This position is 100% remote and must be performed within the United States. Employees are responsible for maintaining the equipment and internet service necessary to perform the essential functions of the position. Minimum Equipment Requirements Windows 10 or Windows 11 computer 8 GB RAM or greater Quad-core processor or better Second monitor USB headset with microphone Webcam Keyboard and mouse Internet Requirements Minimum 50 Mbps download speed Minimum 50 Mbps upload speed Reliable broadband internet connection Benefits Benefits are available after 90 days of employment, subject to plan terms and eligibility requirements, and may include: Paid Time Off (PTO) Paid Holidays Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Long-Term Disability Life Insurance 401(k) Plan with Employer Match Why Join PharmaCentra? 100% Remote Work Paid Training Healthcare Industry Experience Supportive Team Environment Opportunities to Learn New Skills Meaningful Work Helping Patients and Consumers Career Development Opportunities At PharmaCentra, the work you do matters. Every interaction has the potential to improve someone's healthcare experience. If you're ready to build valuable customer service experience while helping others, apply today. Equal Opportunity Employer PharmaCentra LLC is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, business needs, and other lawful considerations. Qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities and sincerely held religious beliefs throughout the application and employment process. Employment offers are contingent upon successful completion of applicable pre-employment screening requirements, which may include a background check. Offer of employment is conditioned upon passing a background check.