IT Support Specialist

IT Support Specialist

Reports to - VP of IT/CIO

FLSA Status - Non-Exempt

Pay Grade - 6

Job Summary

The IT Support Specialist is primarily responsible for the daily operations of the core processing system, building and maintaining workstations and in-house technical support to end users of the Credit Union's hardware and software.

Essential Duties

• Act in accordance with the core values to assist in reaching APL Federal Credit Union's mission and vision.
• Facilitate daily core processing:
• Prepare and complete daily checklist
• Verify End of Day
• Commit core items to Nautilus
• Process Share Drafts
• Assist in coordinating the Credit Union's daily data processing activities, including application support, and peripheral troubleshooting.
• Responsible for basic troubleshooting of hardware and software to support to all Credit Union staff.
• Assist in installation, setup, and maintenance of new computer systems, application software, and network equipment as directed by the VP/Chief Information Officer.
• Provide support for hardware and software inventories.
• Validate Verapass backups completion.
• Responsible for writing and maintaining procedures for IT operations as they relate to the duties of the position.
• Assist with vendor contact lists and Active Directory updates.
• Makes recommendations to the VP/Chief Information Officer on IT Department operations as it relates to efficiency, new technologies, and staff support.
• Remains abreast of computer technologies and trends and informs supervisor of potential improvements in the system that might enhance the credit union's ability to deliver enhanced products and services to members.
• Assists Management with special projects and assignments.
• Maintain information security.
• Other duties as assigned.

Qualifications

Education: High school diploma or general education degree (GED); plus thorough knowledge of operating systems and software applications

Experience: Minimum 1 year of experience with PC and network server support in a networked environment.

Working conditions

Work is performed in an office environment with minimal chance for personal injury and moderate noise level. There may be occasions when the work environment is stressful. Work hours will normally be from Monday through Friday and may change depending upon our needs. You will be expected to be available during weekends or after business hours as business dictates. May be asked to perform duties onsite at any of the three branch locations. Quarterly visits to the branches will be required.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, among other things, objects, tools, PC keyboard or controls; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, and or crouch.

The employee will need to lift box[es] and other supplies that may weigh in excess of 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Competencies

Soft Skills:

• Adaptability – ability to constantly learn and adapt to new threats and technologies.
• Attention to Detail – spotting small inconsistencies or vulnerabilities that could lead to larger security issues.
• Collaboration and Teamwork – working effectively with others to build and maintain robust security.
• Communication – ability to convey technical information clearly to both technical and non-technical audiences is crucial for collaboration and effective reporting.
• Critical Thinking – ability to evaluate information from multiple perspectives and make sound decisions.
• Customer Service - must interact with employees in a professional and courteous manner, while maintaining composure in busy and stressful situations. Strive for a positive experience with each interaction.
• Problem Solving – strong logical thinking is required to analyze complex security challenges and find effective solutions.

Technology:

• Incident Response – ability to detect, analyze, and respond to incidents.
• Technical Proficiencies – Windows operating system, Microsoft 365, Manage Engine, Cisco Webex, Keystone.

Benefits

The hourly compensation range for this position is $23.00/hr- $27.00/hr. In addition, APL Federal Credit Union provides employees with a generous benefits package that includes health, dental, vision, life insurance, company paid Short-Term and Long-Term Disability, a 401(k)-retirement plan with employer contribution, Pension Plan, paid vacation, paid holidays, and more!

APL Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.