Manager, Contact Center and Clinical Operations
$122k - $158kFuze Health Inc.
- # Manager, Contact Center and Clinical OperationsApply: Remote - Texas: Remote - Pennsylvania: Remote - Kansas: Remote - Tennessee: Remote - California: Full time: Posted 2 Days Ago: R201209# **Job Summary**Job Description Summary At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.# **Job Description****About the Role**The role of **Pharmacist Care Manager** is a critical role at Fuze Rx. In this role, you will be responsible for ensuring the compliant, efficient, safe, and scalable operations for the Contact Center and Clinical Operations. A chief objective will be to establish operational excellence, particularly as it pertains to patient experience, employee morale, industry standards, compliance, and performance metrics. You will use your in-depth knowledge of Pharmacy regulations, clinical judgment, and patient safety practices to meet and exceed service level agreements. As a Care Manager, you will also work cross-functionally to develop new processes and programs that are key to Fuze Rx's success, and establish a culture of continuous improvement. You will supervise and develop your team and be responsible for employee engagement, training and communicating and adhering to performance standards.**Accelerate Your Career as You*** Own Contact Center and Clinical Operations workflow .* Ensure the critical metrics for efficiency, service levels, and quality for prescription processing are met.* Supervise and mentor a diverse team , focusing on enhancing quality and patient experience.* Responsibilities include recruiting, onboarding, and developing team members, conducting performance evaluations, providing ongoing coaching, and managing disciplinary actions to ensure a high-performing, collaborative team environment.* Create, implement and enforce new workflows for partnerships, product launches, and regulatory/accreditation requirements.* Ensure pharmacy practice is in compliance with regulatory and accreditation agencies, including but not limited to policy development, suspicious patient/provider management, and representing the Company and its decisions with the Board of Pharmacies.* Triage and resolve day to day escalations.* Manage staffing, scheduling, and workflows.* Ensure patient safety and clinical excellence through Quality Performance Metrics* Oversee deployment, training, and standardization of company policies and procedures.* Establish a continuous improvement culture.* Obtain out of state licensure to ensure business continuity and new business growth* Ensure that Care operations are compliant with: + Local, state, and federal rules and regulations regarding the practice of pharmacy + Third party payor contract rules and regulations + Policies and procedures as set forth by Alto* Own manager on duty expectations in running the operation and on-call duties for the designated period of time* Ensure the pharmacy remains in good standing with all applicable regulatory bodies including the State Board of Pharmacies.* Additional responsibilities include partnering with our Recruiting and HR teams to attract, hire, develop, performance manage, and retain a team of pharmacists. You will use your experience growing and managing teams to identify and evaluate high performing, high potential candidates.**A Bit About You****Minimum Qualifications:*** Previous experience creating, implementing and enforcing new workflows for partnerships, product launches, and regulatory/accreditation requirements.* Previous experience as an Operational Manager or leader of a large mail order/clinical operation.* Expertise establishing and improving complex workflows within a complex operation* 2+ years leading a high-performing pharmacy operation and managing workflows.* Expertise maintaining pharmacy compliance and interacting with regulatory authorities such as the State Boards of Pharmacy and the Drug Enforcement Agency* Experience making data-based decisions using analytical tools such as Excel, Tableau, or Looker to collect, analyze, and interpret data for operational excellence**Preferred Qualifications:*** 2+ years experience leading a team of Pharmacists and Technicians as a Pharmacist-in-Charge or related experience* Experience using lean, Kaizen, or similar continuous improvement methodologies* Experience leading high performing teams remotely.* Graduate of an accredited school of pharmacy and a Licensed Pharmacist (RPh) in good standing with the State Board of Pharmacy in the state where the pharmacy site is located and also in good standing for any Non Resident Licenses as dictated by business strategy# **Additional Information**Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions. *Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.* Salary Range: $122,000 - $158,000Commission Eligible: NoTravel: NoLocation Requirement: Fuze Rx is limited to individuals residing in the following states: Arizona, Arkansas, California, Colorado, Florida, Kansas, Maryland, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Washington (WA), and Wisconsin.Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S.Benefits: Fuze Health Benefits Site Application deadline - October 31, 2026 *#LI-Remote****Equal Opportunity Employer****Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at* *View email address on click.appcast.io**.**Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.****Use of Automated Decision Tools****Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us a**t* *View email address on click.appcast.io**.*
- J-18808-Ljbffr Fuze Health Inc.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Manager, Contact Center and Clinical Operations in Sacramento, CA vacancy
- ...opportunities. Job Description/Requirements: Our positions of clinical leadership allow you to utilize your experience through direct... ...licensed as a registered nurse in the state of agency operation *Shall have at least two (2) years experience as an RN with...OperationsLocal area
AccentCare
Rancho Cordova, CA2 days ago - ...Hearing Care Coordinator to support clinicians and patients. You will schedule appointments, verify benefits, and assist with daily clinic operations, ensuring smooth patient experiences. The role emphasizes strong communication, HIPAA compliance, and teamwork with Hearing...Operations
- UC Davis Health seeks a Pharmacy Manager to lead comprehensive clinical pharmacy services across Acute Care and Transitions of Care. This role drives... ...pharmacists and technicians, mentors staff, and aligns pharmacy operations with organizational priorities, ensuring safe...Operations
- Fuze Health, a digital health company, seeks a Pharmacist Care Manager to oversee compliant, safe, and scalable operations for the Contact Center and Clinical Operations. You will build processes, drive patient safety, and lead a cross-functional team to meet service levels...OperationsRemote job
- Carbon Health is seeking a Center Medical Director for Physician Assistant or Nurse Practitioner to lead a clinic, oversee clinical operations, and drive patient care quality. The role includes managing a clinician team, leading meetings, and aligning with Carbon Health...Operations
- Sacramento Children's Home is seeking a Clinical Supervisor to oversee the Full Service Partnership Wraparound... .... Under supervision of the Clinical Program Manager, you will supervise staff, support clinical operations, and ensure contractual compliance. The role requires...Operations
- Providence is seeking a mid-level Contracts Manager to join the Research Operations Contracting team, working remotely. The role focuses on reviewing, negotiating, preparing, tracking, and finalizing clinical trial agreements while coordinating with budget and administrative...OperationsRemote jobContract work
- Elica Health Centers is looking for a Dental Clinic Manager in Sacramento, CA to oversee daily operations of the dental clinic. The ideal candidate will have at least two years of supervisory experience in a dental setting, demonstrating strong communication and leadership...Operations
- ...administrative team at the Ellison Ambulatory Care Center. This on-site role focuses on... ...services and coordinating daily clinic operations. You will supervise staff, ensure compliance... ...with HIPAA and regulatory guidelines, and manage essential computer systems and...Operations
$68.5k - $87.93k
...Summary The Specialty Pharmacy Operations Supervisor directly... ...for patient access support contact center team of up to 20 team members... ...impact our client relationship management system (CRM) and/or productivity... ...a crucial link between the clinical and operational sides of...OperationsFull timeTemporary workWork experience placementWork at officeLocal areaImmediate startRemote workFlexible hoursShift workCardinal Health
Sacramento, CA4 days ago- Carbon Health is seeking a Clinic Medical Director (Physician Assistant or Nurse Practitioner) to lead a Carbon Health clinic within their region. The role combines clinical leadership with operations, including driving financial performance and patient retention while...OperationsRelocation package
- YoloCares is seeking a Clinical Manager in Davis, CA to lead an interdisciplinary hospice care team and oversee daily clinical operations. You will coach staff, ensure regulatory compliance, and participate in after-hours on-call rotation. The ideal candidate holds a CA...Operations
$150k - $175k
A behavioral health organization in California seeks a Relief Program Administrator/ Licensed Clinical Director to manage program operations and provide clinical leadership. The ideal candidate will have California licensure and leadership experience in mental health settings...OperationsInterim role$80 - $119 per hour
Join to apply for the Clinical Pharmacy Manager role at CommonSpirit Health This range is provided by CommonSpirit Health. Your actual pay will... ...therapies. This position will play a key role in managing operations, logistics, finance, safety, and risk management for the...OperationsFull time$92k
...communities we serve. Overview Under the supervision of the Clinical Program Manager, the Clinical Supervisor (CS) supervises staff in the Full... ...(MST), etc. The CS supports clinical and administrative operations to meet contractual requirements. Personnel Management Directly...OperationsFull timeContract workTemporary workLocal areaMonday to FridayFlexible hoursWeekend work- Fresenius Medical Care in California is seeking a friendly receptionist/secretary for our outpatient clinic to support front desk operations and patient flow in a clinical environment. You will greet patients, answer calls, schedule appointments, assist with medical records...OperationsWork at office
$66.52 per hour
Stanford Health Care is seeking a Clinical Lab Special Chemistry professional for their full-time position in Palo Alto, CA. The role involves supervising laboratory personnel, planning operations, ensuring compliance with regulations, and collaborating with the medical...OperationsHourly payFull time- Valley-Presbyterian-Hospital is seeking a Clinical Laboratory Scientist Supervisor to lead operations in California. This role requires overseeing clinical laboratory... ...at least three years of experience in laboratory management. Join our mission-driven team committed to...OperationsDay shift
- Clinical Management Consultants seeks a Project Manager of LEAN Process Improvement - Clinical Operations to drive operational excellence at a premier Southern California medical center. This leadership role focuses on improving patient care, reducing waste, and delivering...Operations
- Ready 4 Work is seeking a Center Manager (Clinician - PT/OT) to lead a therapy center, oversee operations, and drive quality patient care. The role emphasizes leadership,... ...supervision, and strategic growth within a fast-paced clinical setting. You will manage day-to-day clinic...OperationsWork at office
- ...Frontiers in Sacramento, CA is seeking an ABA Administrative Office Assistant to join our front desk team. The role supports clinical and operations staff by greeting clients, answering calls, organizing materials, and handling basic clerical tasks with a friendly,...OperationsWork at office
- ...Office Patient Care Coordinator. This role supports front desk operations, schedules appointments with provider availability, and assists... ...including evenings, weekends, and holidays, across UC Riverside Health clinic locations. #J-18808-Ljbffr University of California, RiversideOperationsShift workAfternoon shift
- ...BCBA Associate Clinical Director- Grow as a Leader, Inspire a Team... ...clinical talent and supporting operational excellence within the clinic.... ...settings ~ Ability to manage both clinical and operational... ...or employment process. Please contact us at ****@*****.*** for...OperationsFull timeFlexible hours
360 Behavioral Health
Sacramento, CA2 days ago - Campus Commons Pet Hospital in Sacramento is seeking a Clinical Director to lead our experienced team and shape standards of care. You will practice hands-on medicine while guiding clinical operations and mentoring colleagues under VetnCare guidance. We welcome a candidate...Operations
- TriMedx, LLC in Southern California seeks an Assistant Site Manager for the Clinical Engineering Leadership Program. The role focuses on learning to lead site operations, manage customer relations, and develop associates while preparing for a promotion to Site Manager....Operations
$31.2 - $41.17 per hour
...this application due to a disability, contact this employer to ask for an... ...alternative application process. Clinic RN - Enhanced Care Management Full-Time Temporary RN Brawley, CA,... ...Management RN serves as a clinical and operational leader for Enhanced Care Management...OperationsHourly payFull timeTemporary work$80 - $119 per hour
A healthcare organization in California is seeking a Clinical Pharmacy Manager to enhance patient outcomes through effective management of pharmacy services. This full-time role requires a relevant degree, leadership experience, and an active California Pharmacist License...OperationsHourly payFull time- ...Hour (United States of America) "The Clinical Applications Director for Oncology, Transplant... ..., modernization, and full lifecycle management of technologies within an assigned... ...roadmaps that anticipate future clinical and operational needs rather than simply maintaining...OperationsFull timeContract work
- ...results in building and leading exceptional clinical teams. The CCO‑in‑Training (CCIT)... ...prepare outstanding leaders to lead and manage clinical services and teams in a home health... ...agencies with continued mentorship and operational support. Key Responsibilities Engage in...OperationsFull timeLocal areaRelocation
$80k - $85k
RN Case Manager - Clinical Supervisor Aveanna Healthcare is one of the nation’s largest home health care companies in the United States and... ...Care Assessments”and“Re-evaluations” Collaborating with the operations and business development team Internal case management, evaluation...OperationsFor contractorsWork at officeLocal areaRelocation package
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Manager, Contact Center and Clinical Operations. Be the first to apply!
Related searches
- medical and health service manager Sacramento, CA
- director clinical pharmacology Sacramento, CA
- medical affairs manager Sacramento, CA
- clinical research manager remote Sacramento, CA
- remote medical billing manager Sacramento, CA
- director behavioral health Sacramento, CA
- clinical program manager Sacramento, CA
- medical coding supervisor Sacramento, CA
- part time medical director Sacramento, CA
- health services manager Sacramento, CA