Lead Concierge

Job Description

Join Our Mission 
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\nAt Resort Lifestyle Communities (RLC), serving seniors isn’t just a job, it’s a calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values:  Respect, Honesty, Kindness & Compassion, and Service Excellence. 
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\nTogether, we work toward four essential goals that guide our success:  

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• Happy Employees 
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• Happy Residents 
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• Full Occupancy 
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• On-Budget Operations  
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\n About the Role 
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\nAs the Lead Concierge, you’ll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. As a valued team member of the community leadership team, you’ll actively contribute to the overall culture, operations, and resident experience, ensuring that every interaction is a moment of meaningful connection.  
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\n What We’re Looking For 

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• At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely. 
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• Ability to work Tuesday-Saturday 7:00am to 3:30pm.   
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• High school diploma or equivalent (GED). 
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• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment. 
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• Previous customer service experience, professional appearance, excellent communication and interpersonal skills. 
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• Adaptable and flexible to shifting priorities; willing to assist in various areas. 
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• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time. 
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• Knowledge of the local community, preferred. 
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• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel). 
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• Ability to communicate effectively in English with residents, guests, and staff. 
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• Must meet local alcohol service requirements and obtain food handler permits within two weeks of hire. 
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\n Key Responsibilities 

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• Deliver an elevated first impression by greeting residents, families, and guests; providing valet parking services; offering excellent phone service; and anticipating needs to create a seamless, high‑touch experience throughout the community. 
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• Enhance daily operations by coordinating transportation, maintaining accurate records, managing guest‑suite reservations, assisting with room‑service requests, supporting dining during peak times, event set-up, and delivering responsible alcohol service. 
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• Take an active leadership role  by attending team meetings, collaborating to enhance resident experiences, and supporting key community initiatives. Manage office supply inventory. Serve as a training partner for new Concierges on later shifts and provide leadership coverage when Managers are unavailable. 
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• Ensure resident safety  by responding quickly to emergencies, monitoring call systems, coordinating with emergency services, and guiding residents through emergency procedures and severe weather situations. 
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• Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times. 
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• Welcome new residents and guide them through the orientation process for a smooth transition into the community. 
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\n Benefits for Full-Time Employees 

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• Competitive compensation and benefits 
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• Access your pay anytime 
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• $341 benefit stipend per pay period to apply toward: \n\t
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  • Health, Dental, Vision 
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  • Life Insurance 
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  • Short- & Long-Term Disability 
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  • HSA, FSA, LSA 
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  • Accident & Hospital Indemnity 
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  • Legal & Identity Theft Protection 
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• Paid Time Off 
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• 401(k) with employer match 
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\n Why RLC? 

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• Fast-growing, family-owned company with 60+ communities nationwide 
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• Supportive leadership in a beautiful, resort-style environment 
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• A purpose-driven role where you make a difference every day 
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\n Ready to Serve with Heart? 
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\nBring your servant heart to a place that feels like family.  Apply today, and our Team will follow up soon! 
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\nEOE/ADA
\n#urgent