Field Account Representative

Field Account Representative

Position manages an average of 85 existing medium sized customers, representing an annual portfolio value of approximately $2 million. The Field Account Representative seeks to understand unique customer Maintenance Repair & Operations (MRO) industry challenges and present Grainger's "Value Proposition" by demonstrating the features and benefits of products and services effectively.

This individual spends the majority of their time within an assigned geography at customer sites, engaging in face-to-face interactions. Identifying business opportunities promoting Grainger's offerings while exemplifying the company's principles.

You will create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies. Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively. Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales. Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that balance customer satisfaction with profitability. Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures. Expand customer contacts to strengthen relationships and uncover additional business opportunities. Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs.

You have high school diploma/GED, associate's degree or bachelor's degree or equivalent experience preferred. 1+ years of sales experience. Ability to travel and have occasional overnights (dependent on territory). Respond effectively to customer needs, ensuring high levels of satisfaction and service quality. Influence outcomes and gain support through logical reasoning, clear communication, and relationship-building. Manage tasks and priorities effectively through structured planning and execution. Convey information clearly and professionally in both written and verbal formats. Consistently initiates and completes assignments independently, with persistence and timely follow-through. A valid driver's license.