Wellness Coach

Wellness Coaching Lead Analyst – Bilingual Well-Being NavigatorWe are seeking a Bilingual Well-Being Navigator to support employees and leaders at a dedicated workplace site in Orlando. This client-facing position focuses on building trust, promoting overall well-being, connecting employees with healthcare and community resources, and helping individuals overcome barriers to care.The Well-Being Navigator serves as a wellness benefit concierge, providing education, referrals, appointment scheduling, and support related to emotional, physical, and social well-being. The ideal candidate is friendly, approachable, culturally sensitive, independent, and comfortable proactively engaging employees.Key ResponsibilitiesBuild strong relationships and rapport with employees and leaders.Proactively engage employees in conversations about their health and well-being needs.Provide referrals and education regarding wellness programs, healthcare services, and community resources.Help employees identify and overcome barriers to care, including social determinants of health.Assist employees with scheduling healthcare appointments and connecting with appropriate resources.Follow up on referrals to ensure employee needs have been addressed.Schedule onsite Employee Assistance Program (EAP) appointments and eligible telephonic coaching.Assist employees with downloading apps and registering for wellness programs.Help employees navigate online benefit portals and understand available resources.Address employee questions and concerns or connect them with the appropriate department.Wellness Program SupportMeet with local leaders and participate in team meetings to promote the Navigator program.Distribute wellness program materials and educational resources.Support wellness initiative campaigns and communications.Maintain flexibility to respond to the evolving needs of the employee population.DocumentationAccurately document education, referrals, and services provided.Maintain required records and tracking information.Provide timely feedback regarding program goals, objectives, and outcomes.Required QualificationsBilingual in Haitian Creole and English.Bachelor's degree in Health Education, Health Promotion, or a related health field.Minimum of 2 years of experience in workplace health and wellness programming.Understanding and sensitivity when working with multicultural communities.Strong interpersonal and communication skills.Friendly, approachable personality with the ability to naturally initiate conversations.Ability to work independently with minimal supervision.Strong organizational and problem-solving skills.Ability to maintain employee confidentiality.Strong teamwork and collaboration skills.Experience with corporate wellness resources, particularly Employee Assistance Programs (EAP), is highly desirable.Must be local to the Orlando area and able to commute to the assigned worksite.Must be able to accommodate at least one of the required schedules.Schedule OptionsMonday, Tuesday & Thursday: 8:00 AM–4:00 PM EST Wednesday & Friday: 9:00 AM–5:00 PM ESTTuesday–Saturday: 11:00 AM–7:00 PM ESTMonday–Friday: 8:00 AM–4:00 PM ESTSchedule flexibility is important throughout the temporary assignment.TrainingTraining will be approximately 4–5 days and will primarily be completed from home, with an onsite component for a property/backstage tour and orientation.Interview ProcessVirtual video interviewInterview panel consisting of at least two team membersThis is an onsite, employee-facing wellness position requiring strong communication skills, cultural awareness, and the ability to proactively connect with people.