Regional Office Manager

Job Description

Job Description

Description

Lead and Inspire as a Regional Office Manager

Full-time, benefit eligible position. The schedule is Monday - Friday 8:00am-5:00pm.

As a Regional Office Manager, you’ll provide leadership and coordination across multiple locations to ensure smooth, efficient, and client-centered operations. You’ll oversee office supervisors and support staff, helping to create consistent procedures, exceptional service, and a culture of collaboration that supports our mission to inspire hope and promote wellness.

This is a great opportunity for someone who thrives in a leadership role, enjoys problem-solving, and values building systems and teams that make a lasting impact in community healthcare.

Key Responsibilities

• Lead and develop Office Supervisors and Client Registration Specialists (CRS) across assigned service areas
• Implement and maintain consistent office procedures and operational practices
• Oversee training, performance development, and coaching for office staff to ensure high-quality service delivery
• Monitor data and documentation for accuracy and efficiency, implementing improvements as needed
• Partner with leadership to resolve operational challenges, client or staff concerns, and facility needs
• Support regional coordination for office space, parking, signage, furniture, and equipment needs
• Communicate organizational updates and procedural changes effectively to all assigned staff
• Ensure adherence to customer service standards and support departmental strategic goals

Requirements, Skills, Knowledge and Expertise

High School/GED required

• Bachelor’s degree preferred

QUALIFICATIONS: WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

• Previous supervisory experience in a professional office setting preferred
• At least 3 years of customer service experience required
• Knowledge of Microsoft Office Suite preferred

You’ll Be a Great Fit for This Role if You:

• Excel at leading diverse teams with empathy, accountability, and clear communication
• Enjoy building efficient systems that make day-to-day operations run smoothly
• Are detail-oriented and thrive in a role that balances strategy with hands-on leadership
• Approach challenges with a problem-solving mindset and collaborative spirit
• Take pride in creating an environment where staff and clients feel supported and valued

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