EUC Engineer

A Brief Overview The Senior End-User Computing administrator ensures that World Wide Technology employees and contractors have performant, secure, and easy-to-use computing devices via managed platforms. EUC Administrators perform strategic projects, maintenance, and top-tier support in a highly collaborative team environment to manage and optimize our endpoint platforms, including virtual desktops, Windows, macOS, and mobility, making WWT a great place to work for all. Job Responsibilities Maintain, deploy, and troubleshoot endpoint configurations and policies for all platforms, to meet security benchmarks Create and maintain software deployment packages for Windows, Mac OS, Android, and iOS Administer virtual desktop environment and supporting infrastructure, including maintenance, support, patching, and documentation Create and maintain documentation for fellow administrators, Service Desk, and end users Assist in patching enterprise end‑user devices with OS and third‑party application updates Evaluate and define hardware standards Manage TEM (Telcom Expense Management) platform Manage mobile phone contracts, billing, usage, and equipment ordering with multiple suppliers Identify technical problems within EUC systems and work independently to determine solutions Work closely with other IT teams to provide root‑cause analysis and resolve systemic end‑user issues Work closely with the Global Service Desk to drive process enhancements and efficiencies Establish and maintain effective working relationships with management, coworkers, vendors, and customers Provide support as needed Participate in the on‑call and support rotation Work on projects and tasks as assigned Education Qualifications Bachelor’s Degree in Arts/Sciences (BA/BS) Information Technology preferred Bachelor’s Degree in Arts/Sciences (BA/BS) Information Systems preferred Bachelor’s Degree in Arts/Sciences (BA/BS) Computer Science preferred Work Experience A minimum of 10 years’ progressive experience in a related field preferred Other Work Experience 7 years or greater experience in system administration Experience troubleshooting end‑user hardware, software, and driver issues Travel Requirements None Knowledge, Skills, And Abilities Adept at learning new skills and cutting‑edge technologies on the fly Strong customer service skills Accomplished scripting with at least one language, e.g., PowerShell, Batch, Shell, or Python Adept at supporting and administrating virtual desktop environments with VMware Horizon, Azure Virtual Desktop, or Citrix Expert OS administration and configuration skills for Windows Expert OS administration and configuration skills for macOS Experienced with Agile Frameworks and Methodologies Experienced with cloud services in Azure Accomplished with command‑line interfaces Accomplished with an enterprise mobility management (EMM) tool such as Intune, Workspace ONE, or JAMF Expert in packaging software for mass deployment Accomplished in creating and maintaining Active Directory group policy Experience creating and managing relationships with vendors Experience creating automation by interfacing with APIs or using tools like Ansible and ServiceNow Licenses and Certifications VMware Certified Professional Digital Workspace (VCP-DW) preferred or VMware Certified Technical Associate End‑User Computing (VCTA) preferred Level of Autonomy Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria to obtain results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert. Salary Information Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $108,400.00 to $135,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. Benefits Health and wellbeing: health, dental, and vision care; onsite health centers; employee assistance program; wellness program Financial benefits: competitive pay; profit sharing; 401(k) plan with company matching; life and disability insurance; tuition reimbursement Paid time off: PTO and sick leave (starting at 20 days per year) & holidays (10 per year); parental leave; military leave; bereavement Additional perks: nursing mothers benefits; voluntary legal; pet insurance; employee discount program #J-18808-Ljbffr World Wide Technology