Patient Services Representative

Job Description

Job Description

Patient Service Representatives (various)
Location: Langhorne, PA 19047
Schedule: Monday – Friday, 8:00 AM – 4:30 PM (100% onsite)
Employment Type: Full-Time, Temp-to-Hire
Compensation: PAS (entry level): 1+yrs. of experience = $18.00 – $20.00 per hour, PSR Assistant/Patient Account Manager: 2-3yrs. of experience = $18.00 – $20.00 per hour, and PSR: 4+yrs. of experience = $20.00 – $23.00 per hour. All roles are D.O.E.

Position Overview

The Patient Service Representative plays a vital role in delivering exceptional support to patients while ensuring smooth coordination between clinicians, physician offices, insurance providers, and internal teams. This position is responsible for managing administrative and patient-facing tasks that contribute to timely and accurate healthcare services. The ideal candidate thrives in a fast-paced environment, maintains professionalism, and demonstrates strong attention to detail.

Key Responsibilities

• Provide excellent customer service to patients by addressing inquiries, scheduling needs, and ensuring a positive experience.
• Perform accurate data entry and prepare patient orders in a timely manner.
• Become knowledgeable in various insurance company requirements, policies, and procedures.
• Obtain and verify all necessary documentation required for insurance processing and approvals.
• Verify patient benefits, eligibility, and pre-certify services with insurance providers.
• Coordinate closely with clinicians, physician offices, and internal staff to ensure timely service delivery.
• Maintain accurate, concise, and compliant patient records.
• Navigate and utilize company computer systems and phone applications efficiently.
• Handle sensitive patient information with a high level of confidentiality and professionalism.
• Prioritize tasks effectively to meet deadlines in a fast-paced work environment.
• Perform additional administrative and support duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Required experience/education: 2+ years of experience (depending on role) in an office, medical, healthcare, orthopedic, ophthalmology, or large physician practice environment.
• Proficiency in Microsoft Office and experience with medical software systems such as NextGen, Medix, or similar platforms.
• Strong understanding of insurance verification processes and medical administrative procedures.
• Knowledge of basic anatomy and medical terminology or coding is a plus.
• Ability to work independently while exercising good judgment and decision-making skills.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong organizational skills with a high level of attention to detail.
• Ability to manage multiple priorities and meet deadlines consistently.
• Demonstrated ability to maintain confidentiality and handle sensitive information responsibly.
• Professional appearance and adherence to workplace dress standards.

This opportunity is ideal for a dependable and detail-oriented professional seeking to grow within the healthcare field while contributing to a patient-focused and collaborative environment.

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.