Operations Support Driver
Menehune Water Company Inc
Job Description
Job Description
Position Summary:
The Operations Support Driver plays a key role in ensuring timely and efficient delivery services, with a primary focus on service recovery for missed or delayed deliveries. This position also provides administrative and operational support to the Customer Service Department. The role requires strong customer service skills, flexibility, and the ability to perform physically demanding work.
Minimum Job Requirements:
High school diploma or equivalent required
Must have a current TB clearance
Valid government-issued ID for I-9 employment eligibility verification
Qualifications:
Previous delivery or route driving experience preferred (1–3 years)
Ability to consistently lift and carry up to 50 lbs frequently
Strong customer service and communication skills
Basic computer and recordkeeping skills
Dependable, punctual, and team-oriented
Ability to work in a fast-paced and physically demanding environment
Maintain consistent attendance and adhere to assigned schedules
Key Responsibilities:
Delivery & Driving
Complete assigned delivery routes safely and on time
Respond promptly to service recovery requests for missed or delayed deliveries
Load and unload water bottles, coolers, and supplies
Perform frequent lifting and carrying of 5-gallon water bottles (approximately 49 lbs each), averaging up to 35 bottles per load
Return to the warehouse to reload as needed
Customer Service
Provide professional and courteous service to customers
Address customer concerns and escalate issues when necessary
Represent the company in a positive and professional manner
Administrative Support
Complete delivery documentation including invoices, logs, and reports
Maintain accurate delivery and customer records
Assist with filing, recordkeeping, and updating customer information
Support Customer Service and operations teams with additional tasks
Safety & Compliance
Follow all traffic laws and company safety policies
Inspect and maintain cleanliness of delivery vehicles
Report accidents, damage, or safety concerns immediately
Use company-issued communication devices while on route
Work Schedule:
Full-time (8:00am to 5:00pm)
Monday–Friday
Overtime and occasional weekend work may be required
Benefits:
401(k) with company matching
Medical, dental (partial), vision, and drug insurance.
Paid sick leave and vacation leave
Employee discounts on Menehune Water products
Equal Employment Opportunity & ADA Statement:
Menehune Water Company is an equal opportunity employer and complies with all applicable federal and Hawaii state laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We provide reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If you require an accommodation, please contact Human Resources.
$20.48 per hour
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