Process Coordinator

Job Description

Job Description

Process Coordinator

We are PEAC Solutions—large enough to finance the globe, yet small enough to stand shoulder-to-shoulder with our customers. We believe in the power of partnership and the promise of possibility. Our purpose is to fuel growth by providing smart, flexible lending solutions that help businesses overcome obstacles and seize new opportunities. Backed by HPS Investment Partners, a leading global investment firm, we offer equipment financing, working capital, and inventory lending solutions that keep businesses moving forward. As the world’s largest independent equipment finance company, we are expanding our global footprint—and we are doing it with purpose, grit, and a commitment to those we serve.

You are someone who thrives in an environment where ambition meets action. You bring curiosity, resilience, and a strong sense of accountability. You see challenges as opportunities and believe in making an impact for customers, for your team, and for the business. If you are looking to be a part of a company that values partnership over hierarchy and purpose over routine, your next chapter could start here.

We are seeking a Process Coordinator to support the design, documentation, implementation, and continuous improvement of business processes across PEAC Solutions. Working under the direction of the Process Manager, this role partners with operational teams to identify inefficiencies, document workflows, gather and analyze data, and support process improvement initiatives that enhance productivity, customer experience, quality, and operational consistency. The ideal candidate is highly organized, analytical, and detail-oriented, with the ability to collaborate effectively across multiple departments.

Essential Functions:

• Create, maintain, and update process maps, workflow diagrams, standard operating procedures (SOPs), job aids, training materials, and other process documentation.
• Partner with subject matter experts and operational teams to document current-state and future-state workflows and ensure process documentation remains accurate, current, and aligned with business requirements.
• Support process improvement initiatives across the equipment finance lifecycle, including Sales Support, Origination, Credit Underwriting, Documentation, Funding, Customer Service, Servicing, Insurance Operations, Cash Application, Collections, End-of-Term Management, and Asset Management.
• Identify process bottlenecks, inefficiencies, recurring issues, and opportunities to improve operational consistency, productivity, quality, and customer experience.
• Gather and analyze operational data, monitor process performance metrics, identify trends, and assist with root cause analysis and corrective action planning.
• Support technology and automation initiatives by documenting business requirements, participating in testing and validation activities, supporting user acceptance testing (UAT), and identifying opportunities to reduce manual tasks through workflow improvements and automation.
• Maintain operational dashboards and KPI reporting; track project progress, action items, and process improvement initiatives; and prepare reports and presentations for leadership review.
• Support the implementation and adoption of new or revised processes through training materials, communications, user support, and other change management activities.
• Assist in establishing process standards and governance practices and maintain documentation to support audits, compliance reviews, and operational assessments.
• Collaborate effectively with cross-functional teams and perform other duties and responsibilities as assigned.

Qualifications:

• Bachelor’s degree in business, Finance, Operations, Information Systems, or a related field preferred.
• 2–5 years of experience in operations, business analysis, process improvement, project coordination, or a related discipline.
• Experience within Equipment Finance, Leasing, Banking, Lending, Financial Services, or a similar operational environment preferred.
• Strong proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Visio.
• Experience with process mapping tools and workflow documentation platforms preferred.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills.
• Excellent written and verbal communication skills with the ability to collaborate effectively across multiple departments.
• Ability to manage multiple assignments and competing priorities while maintaining accuracy and meeting deadlines.

Additional Information:

• This is a hybrid position based in our Mt. Laurel, NJ office, with three days in the office and two days remote.

PEAC Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The successful candidate will receive competitive compensation along with our benefit package which includes medical, dental, vision, life insurance, short and long-term disability, 401(k) with match, flexible spending, and paid time off. PEAC provides one paid day off per year to support community involvement. Celebrate you by also having off your birthday on us!