Member Associate

Job Description

Job Description

Benefits:

• Free food & snacks
• Opportunity for advancement
• Training & development

Love Dogs? Join the Pack!

Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!

Benefits:

• Free services for your dog
• Bonus based on performance
• Energetic, fun-loving work environment
• Free food & snacks
• Opportunity for advancement

Perks and Benefits:

• Competitive hourly base pay + tips ranges from $15 to $18+ per hour based on experience level
• Merit-based pay increases
• Complimentary service membership for your pup!
• Commission for new memberships

Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!

NORTH STAR
We remove barriers so that people can love and connect with their dogs every day.

VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position:
The Member Associate is a vital position at Scenthound requiring exceptional customer service, sales and organizational skills.  Also includes cross-training in other positions within the dog wellness business.

This position requires: 

• A passion for dogs and dog health & wellness 
• Some experience working with dogs
• Customer service experience (retail, restaurant, gym)
• Sales experience and confidence (membership sales are highly valued!) 
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment  
• Experience Preferred

Who We Are Looking For:
We are searching for a confident multi-tasker who leads with integrity, honesty, and compassion. Is a problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can assist in the day-to-day operations of the Scenter with an emphasis on critical KPIs: Average Ticket Value, Rebook Ratio, New Memberships, etc.  

Tasks:

• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Drive membership sales through health and wellness education
• Prioritize the safety of dogs and team members at all times
• Uphold quality standards through hands-on participation and training
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager 
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Assist in the creation of an environment conducive to teamwork, open communication, and Scenthound values
• Adhere to Scenthound sanitary and cleaning practices  
• Cross-Train in other positions such as dog care and bathing

Skills and Abilities:

• Effective communication with team members and dog parents (in person and on the phone)
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Problem-solving - Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Confidence in selling services and products
• Accountability; hold oneself and others to Scenthound standards