Community Manager

About the Opportunity

We are looking for an experienced Community Manager to support the growth, and daily operations of a large-scale master-planned community in Jacksonville, Florida area.

This is a highly visible role for someone who can bring structure, strong communication, and a hospitality-minded approach to an evolving, amenity-rich community. This position will partner closely with developers, stakeholders, vendors, and residents while helping build the operational foundation for long-term success.

What You’ll Do

• Lead daily operations for a large-scale, master-planned community, including amenities, common areas, vendors, resident needs, and service standards.
• Support phased community growth by helping transition amenities, shared spaces, and operational areas from development into daily operations.
• Partner with developers, internal leadership, board/HOA representatives, residents, vendors, and other community stakeholders.
• Establish scalable processes that can grow with the community as resident count, amenities, and operational needs expand.
• Oversee amenity-rich spaces such as clubhouses, parks, fitness areas, lifestyle spaces, and gathering areas.
• Manage vendor relationships and hold service partners accountable for quality, timelines, communication, and community standards.
• Serve as a visible, approachable community leader for residents.
• Address resident questions, concerns, and escalations with professionalism, empathy, consistency, and sound judgment.
• Support community standards and governing document enforcement through education, documentation, and resident service.
• Assist with governance processes, meetings, reporting, budgets, invoice review, service contracts, and community planning.

What We’re Looking For

• 3–5+ years of experience in community management, HOA management, property management, hospitality management, club management, or a related resident/customer-facing leadership role.
• Experience in a large-scale, master-planned, amenity-rich, or high-growth community environment strongly preferred.
• Florida CAM license required.
• Strong vendor management, resident communication, operational follow-through, and project coordination experience.
• Experience working with developers, boards, committees, senior stakeholders, or community leadership preferred.
• Ability to manage multiple priorities in an evolving environment where processes may need to be created, refined, and scaled.
• Professional, polished, service-minded, and confident in resident-facing situations.
• Comfortable balancing hospitality, compliance, operations, and stakeholder expectations.

What Makes Someone Successful Here

• Strong stakeholder engagement and influence
• Operational follow-through
• Ability to build structure in a growing environment
• Resident-first service mindset
• Clear communication and conflict resolution skills
• Financial and administrative accountability
• Adaptability, professionalism, and ownership

Schedule & Work Environment

• This is a full-time, onsite position based in the Jacksonville, Florida area.
• The schedule is primarily Monday through Friday , with some evening meetings, community events, and occasional after-hours needs based on the community’s growth and operational demands.

Confidentiality

This is a confidential search. Additional details regarding the community, scope, and leadership structure will be shared with qualified candidates during the interview process.