Player Services Representative

Player Services Representative

Essential Functions

Consistently demonstrates superior customer service skills by displaying outlined service behaviors

Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next

Creates an atmosphere of luck and celebrates guest's wins

Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting

Anticipates needs and provides fast, flawless service

Checks for satisfaction and effectively resolves service breakdowns when they exist

Promotes CLUB JACK programs and card membership

Provides a warm farewell and thanks guests for visiting

Responsible for the operation of assigned window to include exchange of currency for coins/tokens

Prepares hand-paid jackpots and hopper fills through Thistledown's Slot Data System. Issues jackpots and hoppers to appropriate VLT or Security personnel

Responsible for generating and issuing to patrons pari-mutuel tickets and credit vouchers, making simulcast payouts and redeeming credit vouchers

Verifies all funds at the beginning and end of each shift. Ensures accountability of all transactions through verification and documentation of exchanges

Promotes positive interaction with Thistledown's guests and employees at all times

Provides a fun-filled, entertaining environment for our guests through flawless delivery and execution of service

Knowledge, Skills & Abilities

Literate and fluent in basic English

Excellent Math Skills

Strong interpersonal and teamwork skills

Basic computer skills (basic word and excel skills are necessary)

Ability to multi-task

Must be able to perform tasks with high efficiency and accuracy

Above average organizational abilities for sorting money, chips, coupons and other paper work by table number

Ability to work in a small area with the same people for extended periods of time

Flexible availability including ability to work holidays and weekends

Must be able to work independently

Must be able to sit, stand or walk for long periods of time (4 hours)

Must be able to respond calmly and make rational decisions when handling employee conflicts

Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator

Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel

Respond to visual and aural cues

Must have the manual dexterity to operate a computer and other necessary office equipment

Must be able to tolerate areas containing dust, loud noises and bright lights

Must be able to work varied shifts, weekends and holidays as needed

Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives

Ability to speak distinctly and persuasively

Must be able to read, write, speak, and understand

Education and Experience

Minimum of 6 months previous money handling experience

1 Year of Customer Service required

Previous experience in performing detailed work preferred

Required Certification/License

Must be able to obtain an Ohio Lottery Commission license

Qualifications

High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.