Customer Service Representative

Job Opportunity

Join a team of exceptional people in an environment with a great culture. Regularly host events that allow you to connect with individuals across departments as well as events that include your family!

Benefits:

Medical, Dental & Vision Insurance eligible 1st of the month after 30 days of service Life Insurance eligible 1st of the month after 30 days of service Flexible Spending Account & Dependent Care Account Robust 401(k) & Profit-Sharing Plan- match begins after 6 months of completed service Discretionary Bonus Plan Disability Insurance PTO Paid Holidays Employee Assistance Program Tuition Reimbursement Program Employee-Only, On-Site Fitness Center

Wellness:

Corporate lunches, raffles, events (cornhole and softball tournaments), festivals, offsite holiday parties, etc. Employee-only private gym open 6 days a week

Summary:

Supports and drives high levels of customer satisfaction for assigned accounts by providing excellent, prompt, and courteous support.

Duties and Responsibilities:

• Work closely with Sales Representative to quote products to customers in a timely and efficient manner.

• Work with customers to forecast parts based on historical usage and knowledge of customers' production plans.

• Respond to customers' quality and engineering requests and provide feedback through coordination with supervisor and the company quality and engineering teams.

• Manage and enter sales orders and quotes into the company ERP system.

• Review customer purchase orders for details about material specifications, packaging, and pricing, and make recommendations to the customer regarding those items.

• Review customer prints for accurate part dimensions, material specifications, and other critical items.

• Process returned sales orders into the ERP system, arrange for parts to be returned, coordinate shipment of replacement products, and work with company and customers' quality and engineering teams to address issues.

• Team with the procurement department to coordinate strategic purchases of metals and alloys in order to fulfill customer needs, as well as monitor existing ounces of precious metals on customers' contracts.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent communications skills (written and verbal), including presentation skills.

• Good analytical skills.

• Experience with Microsoft Dynamics NAV.

• Sound negotiations skills.

• Excellent organizational skills, result oriented.

• Excellent interpersonal skills (listening, collaborative, trust-building).

• Detail-oriented and self-motivated.

• Writing and proofreading.

• Comfortable with technology and technical information.

• Ability to communicate effectively with staff and all management levels.

• Ability to manage multiple tasks and meet deadlines.

• Ability to lead project groups consisting of members with varying skills and knowledge located around the world.

• 1-3 years Customer Service experience, manufacturing environment experience or equivalent preferred.

• Aerospace or Medical experience a plus.

Education:

• Bachelor's degree in business administration preferred

• High School Diploma or equivalent required