Customer Service Representative

Customer Service Representative A local company is seeking a Customer Service Representative who will be responsible for delivering excellence in sales and service by effectively communicating with current and prospective customers. Work hours are Monday through Friday 8 a.m. to 5 p.m. Job Duties Take care of customer account management including order processing, shipment scheduling, payment and freight terms, lead times, compliance documents, portals, pricing, and order accuracy Effectively communicate, via telephone, email and fax, order and stock information to customers Work with Sales Reps to maintain accounts and relationships Monitor reports, addresses, and potential order issues, investigate shipment issues, and provide updated schedule and pricing information Issue return goods authorizations and submit credit requests when necessary Maintain active phone availability and provide basic troubleshooting support Mail literature to customers and sales reps, confers with Lead Customer Care Representative, and rotate in other positions when necessary Perform related assignments as required