Customer Service Representative

Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE

 

Responsibilities:

• Provide exceptional customer service

• Answer phones and help the customer through any questions or concerns they may have

• Respond promptly to customer service calls and email inquiries

• Provide customers with information about products and services

• Process, Place and Approve orders

• Maintain proper communication with Management for approvals

• Review orders over and under budget to prevent unnecessary purchasing

• Reach out to customers to obtain any missing orders to ensure they are processed before the deadline

• Communicate with Vendors 

• Keep accurate records of customer and Vendor interactions

• Run reporting as requested

• Resolve customer problems and complaints

• Any additional tasks that may be requested by manager

 

Skills & Qualifications

• Strong work ethic with a drive to be proactive 

• Excellent communication skills, including speaking, writing and active listening

• Effective organization and time management skills, including prioritization, multitasking, and planning

• Great customer service skills, including a personable and positive attitude

• Good computer skills, including basic troubleshooting, usage of word processing, spreadsheets, presentation, and email software application 

• Demonstrate strong teamwork.

• Keen attention to detail

 

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

PTO 

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