Call Center Representative
BCForward
Job Description
Job Description
Call Center Representative
Worksite: Austin, TX
Duration: 10+ months with possible extension
Start Date: 10/05/2026
Pay Rate: $20.00/hour on W2
Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.
Job Responsibilities
This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
Six months high volume inbound contact center experience within the last 12 months
Assists with problem resolution, as needed.
Responds to phone inquiries in a prompt, courteous, and concise manner.
Documents all encounter in clear and concise online logs.
Transfers callers to other Call Center units as needed.
Meets individual performance standards.
Performs other duties as may be assigned by management.
Attains and maintains strict, required attendance and performance metrics.
Vacancy posted 2 days ago
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